Project Manager, Sales Managers, Customer Care Manager, Senior HR Officer, Sales Executives, Planning & Logistics Officer & Assistants Jobs at Crown Paints

On Monday, August 13th, 2012
We are the leading paints and coating solutions company in the region. 
Driven by the vision to be the most preferred innovative and colourful brand, we have been transforming lifestyles for the last fifty years. 
We are committed to providing world class coating solutions. 
We seek to recruit candidates who share our passion, drive and enthusiasm, and aspire to create a life changing experience to join our dedicated and zealous team in the following exciting positions:
Project Manager – 1

Main duties and responsibilities:
  • Create and execute project work plans and revise as appropriate to meet changing needs and requirements as required by Management
  • Identify resources needed and assign individual responsibilities.
  • Manage day-to-day operational aspects of a project and scope.
  • Review deliverables prepared before passing to contractors.
  • Effectively apply methodology and enforce project standards.
  • Prepare for engagement reviews and quality assurance procedures.
  • Minimize exposure and risk on project.
  • Ensure project documents are complete, current, and stored appropriately.
Project Accounting
  • Track and report team hours and expenses on a weekly basis.
  • Manage project budget.
  • Determine appropriate revenue recognition, countercheck project invoices, and monitor receivables for project.
  • Analyze project viability, bill rates and utilization.
Financial Management
  • Understand basic revenue models, cost-to-completion projections and make decisions accordingly.
  • Understand costing / pricing and billing procedures.
  • Ensure project legal documents (where appropriate) are completed and signed.
  • Keep project team/internal clients well informed on the progress.
  • Effectively communicate relevant project information to superiors.
  • Resolve and / or escalate issues in a timely fashion.
Technical Understanding
  • Possess general understanding in the areas of application programming, database and system design.
  • Understand Internet, Intranet, Extranet and client / server architectures.
  • Maintain awareness of new and emerging technologies and their potential application.
Minimum Job Requirements
  • Degree in Civil Engineering from a recognized University
  • Registered Civil Engineer with the Institute of Engineers of Kenya with over five (5) years experience in project Management
  • Computer proficiency – (Understand Internet, Intranet, Extranet and client/server architectures including archCAD, MS project and AutoCAD)
Sales Managers – 2

Responsible for overall organization and administration of the Sales & Distribution function, including planning, managing, monitoring, assessment and evaluation of the Sales & Distribution activities and ensuring achievement of set targets.

Job Objectives:

  • Manage overall activities of the sales teams while ensuring that sales/revenue targets are met as per budget
  • Ensure that each brand is well represented and has brand equity
  • Ensure customers and consumers are served satisfactorily
  • Sales team motivation, training and development
Description of Key Duties:
  • Manage the overall activities of the Sales teams while ensuring the sales revenue and volume targets are met as per budgets
  • Prepare annual business and periodic sales activity plans
  • Draw and implement sales & distribution strategies
  • Evaluate and analyze prevailing market conditions and draw up appropriate sales strategies
  • Prepare and submit periodic sales reports
  • Manage the overall activities of all sales teams in the company
  • Develop and maintain distribution structure
  • Prepare budgets and sales projections
  • Liaise with depot managers to ensure no stock outs and smooth delivery of stocks and procurement of any necessary items
  • Develop and nurture a customer focused and consumer driven sales & distribution team to ensure unsurpassed customer service and satisfaction.
  • Develop and execute the sales portfolio strategy, Sales & distribution management, to achieve the planned brand visibility and availability objectives
Minimum Job Requirements
  • Bachelor of Commerce (Marketing) or its equivalent from an accredited University
  • Postgraduate Diploma CIM / MSK
  • Computer Proficiency, Organizational awareness and Product knowledge
  • At least five (5) years experience in a busy Sales & Marketing function in a Manufacturing concern.
  • Experience in handling institutional sales and professional sector like Architects, Interior Decorators, Quantity surveyors.
Personal Attributes:
  • Excellent communication skills, High integrity, Creativity and Customer focus.
Customer Care Manager – 1

The job of a Customer Care Manager is a highly focused position to ensure that the organization understands and satisfies its customers’ requirements. 

The job holder will develop customer care policies and procedures for the organization and handle face-to-face complex enquiries from customers and provides fabulous customer service.

Duties and Responsibilities

  • Solving and investigating customers’ long-standing or complex problems passed on by the Customer Care Assistants.
  • Communicating politely with customers by email, letter, face to face and telephone.
  • Handling all customer complaints or major incidents.
  • Visiting customers for the provision of one-to-one service and developing complaints/concerns or feedback procedures for the use of customers.
  • Providing advice and help to customers using the products or services of the organization.
  • Issuing compensations or refunds to customers (where appropriate) and maintaining accurate and timely records of correspondence or discussions with the customers.
  • Supervising customer service teams, learning about the products or services of the organization, and following up-to-date with modifications.
  • Training staff or employees to deliver excellent customer service and involving in staff appraisals and recruitment process.
  • Developing customer service standards, policies and procedures for the organization or department.
  • Keeping abreast developments and changes in the customer service field by reading pertinent journals, attending meetings and courses.
  • Analyzing data or statistics to identify the customer service level the organization is providing.
  • Developing strategies and systems of enhancing customer delight
Skills and Specifications
  • Politeness, confidence, tact, patience, and diplomacy while dealing with complex problems.
  • Motivational, listening, and problem solving skills.
  • Ability to produce creative ideas to ameliorate customer service standards.
  • Should be able to ameliorate customer service skills.
  • Ability to lead and supervise teams and work under tight deadlines.
  • Excellent communications skills.
  • Proficiency in computer operations.
Education and qualifications
  • Degree in Business Administration (Marketing Option), Communications & Public Relations, Business Management or related field from an accredited University.
  • At least 5 years experience in Customer Care Management gained from a busy Sales and Marketing function
Senior HR Officer – 1

Key Responsibilities

  • Implement approved HR policies and procedures and provide professional advice/interpretation to staff on correct application ensuring clear understanding for purposes of compliance
  • Coordinate performance management systems, to ensure full participation of all staff and timely evaluation and prepare appropriate reports for management action.
  • Develop, implement, evaluate and follow up on training and human capital development plans and budgets based on individual, departmental and corporate needs that seek to achieve the corporate growth plans through a return on investment.
  • Develop and implement career development plans and ensure that the company has a successful succession plan with the aim of retaining high calibre staff.
  • Coordinate the recruitment processes through the following activities: Organizing advertisements, short listing and organizing interview activities; recording and filing data related to staff recruitment; communicating to candidates and preparing all related correspondences including staff contracts; and coordinating induction programs.
  • Provide guidance and input in staff separation activities including conducting exit interviews and preparing reports on the same
  • Build and maintain up to date HR information systems while ensuring that staff personal files are under safe custody. Retrieve for usage, track and keep record of HR file/data movement. Handle HR & Administration activities as per agreed policies and procedures. The activities include but are not limited to: – payroll update, scheduling and updating leave records, monitoring and reporting on attendance and absence management, processing overtime and preparing HR monthly and quarterly reports.
  • Managing employee relations, in accordance with the human resource policies, Labor laws and collective bargaining agreement.
  • Reviewing and evaluating human resources programmes, systems and procedures to ensure they are relevant to the company’s needs and are cost effective.
  • Coordinate Employee Life Cycle processes from new hire orientation to employee exit.
Minimum Job Requirements
  • Bachelor’s degree in Business Studies or Social Sciences from a recognized university;
  • At least five (5) years as a human resources professional in a large corporate or multilateral organization;
  • A professional HR qualification, such as post graduate diploma in HR management;
  • Membership of a professional human resources management institution;
  • Experience in implementation of Balance scorecard is an added advantage
Other Attributes
  • Excellent oral and written communication and presentation skills.
  • High level of Integrity and confidentiality
  • Interpersonal skills
  • Analytical thinking
  • Results orientation and attention to detail
  • Flexibility towards people and circumstances
  • Proactive
  • Planning and organization skills
  • Job Evaluation and Job Analysis skills / Ability to develop professional JD’s
Sales Executives – 4

Job Objectives:

  • To ensure territory sales targets are achieved effectively and efficiently.
  • To manage marketing activities within the territory and resolve as well as attend to customer complaints through excellent customer service.
Description of Key Duties:
  • Territory sales management-ensure the territory achieves given sales targets through hands on management of given accounts/territory in line with company vision.
  • Engage customers both potential and existing in identifying product requirements.
  • Establish customer requirement and provide information for decision making.
  • Manage customers’ outlets in assigned territory in order to achieve set targets.
  • Provide adequate stocks to dealers in order to support their effort.
  • Plan, coordinate and execute all sales activities within the territory and prospect for new trade partners / customers
  • Create value adding marketing/business relationships within the territory by handling customer concerns and feedback
  • Collect information on market intelligence, analyze market competition within the respective region and disseminate the same to management
  • Report on all sales activities daily, weekly and monthly (Sales reports)
  • Ensure adequate product listings and product visibility in outlets and monitoring brand trade performance through client call cycle schedules
  • Ensure timely collections from customers as per agreed sales terms
  • Enhance Crown paints Corporate image
Minimum Job Requirements
  • Bachelor’s Degree in a Business related field with three (3) years experience in a busy Sales & Marketing function preferably in a large manufacturing concern.
Other Skills / Knowledge
  • Computer Proficiency
  • Product knowledge
  • Customer service
  • Presentation skills
  • Leadership skills
  • Report writing skills
Planning & Logistics Officer – 1

Duties and Responsibilities 

  • Collate and prepare the organization’s statistical sales forecasts data from SAP business to be used for production and distribution planning.
  • Develop Production plans to achieve target service and service levels.
  • To plan for the organizations distribution and re-distribution processes to ensure timely delivery of finished products to depots.
  • Planning for imported items to achieve sat stocks and service levels.
  • Ensure timely preparation and display of required reports. (Production, Distribution, and Sales, Draft plans, requisition, dispatches, and trucks turn around e.t.c.).
Minimum Job Requirements
  • Degree in Social Sciences from an accredited University.
  • Diploma in Purchasing and Supplies.
  • Computer Proficiency mandatory. Exposure to SAP System an advantage.
  • At least 2 years experience in supply chain in a busy logistics environment.
  • Excellent communication and interpersonal relations skills.
Customer Care Assistants – 4

Overall purpose of the Job:

  • To deliver prompt and quality service to customers
Principal Responsibilities of the Job:
  • Attending to customers over the counter and through telephone.
  • Maintaining strong and good customer relations and rapport
  • Preparing quotations for customers as per their needs.
  • Making order follow-ups with the customers
  • Keenly cross checking customers orders before processing
  • Liaising with the warehouse for prompt order assembling.
  • Liaising with dispatch to ensure prompt delivery of goods to the customers.
  • Attending to customer complaints.
  • Making order follow-ups with the customers.
  • Making monthly, weekly or periodical reports on major issues / complaints raised by customers
  • Performing any other duties as assigned by management
Minimum Job Requirements:
  • Post Graduate Diploma in Public Relations / Front Office Operations with two (2) years experience in a busy Sales & Marketing environment (Customer Service). OR
  • Diploma in Sales and Marketing with four (4) years experience in Customer Service.
Other Attributes / Competencies
  • Computer proficiency
  • Excellent communication skills
  • Excellent Interpersonal skills
  • Flexibility towards people and circumstances
Interested Candidates who meet the minimum requirements as per the job specifications are invited to apply by filling in the Application Form, and upload their Cvs. 
Deadline for submission of applications is 17th August, 2012
Attractive terms commensurate to qualifications and experience will be offered to the successful candidates.

Crown paints Kenya limited is an equal opportunity employer

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