IT End User Support Analyst Jobs at Safaricom Limited

On Thursday, April 18th, 2013
Safaricom Limited is the leading mobile telecommunications company in Kenya.
We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community.
At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
IT End User Support Analyst


Reporting to the Principal End User Support, the role hold will provide IT hardware and software client support for computing service requests involving Desktop P.C’s, hand held devices, laptops, printers, servers, operating systems, messaging systems and telephony systems.

Key Responsibilities

  • Administration and configuration of IT end user hardware, software & IP telephony;
  • Disaster Recovery of client desktop environment through the use of data restoration tools;
  • Hardware System administration. Ensure availability of desktops/laptops, printers, projectors and copiers;
  • Quick resolution of request fulfillment;
  • Ensure updated work instructions and process in ISO 20000 format while adhering to the outlined ITIL processes;
  • Maintain an up-to-date and accurate inventory information on the organization’s IT Support assets;
  • Ensure completion of assigned tasks within defined project timelines/scope.
Minimum Requirements
  • University Degree or HND in any IT related field;
  • Microsoft certification: MCSE, MCSA, MCITP, MCP, CISCO – CCNA, ITIL Foundation;
  • Excellent communication and strong organizational and interpersonal skills;
  • Analytical skills;
  • Must be a team player;
  • Must be result oriented;
  • Should be able to create and maintain a climate of teamwork;
  • Must have a flexible attitude to working times or arrangements;
  • Must have a passion for serving others.

If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below.
The deadline for application is Thursday 25th April, 2013.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Via E-mail to [email protected]
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