Restaurant Supervisor and Front Desk Agent Jobs at Trianum Hospitality

On Sunday, April 7th, 2013
Trianum Hospitality is a boutique hospitality consulting and management firm that manages a number of high quality, fully furnished and serviced apartments and boutique hotels in multiple locations across the country.
We are seeking to fill the following positions:Restaurant Supervisor

Scope and General Purpose:

Overall responsibility to supervise and control the restaurant and bar

Skills and experience:
  • Diploma or Degree in Food & Beverage Service or related qualification
  • 1 to 2 years experience in a supervisory role in a fine dining restaurant or the F&B department of a hotel or resort is a must.
  • Proficiency of Micros, SunSystems, Microsoft Office Excel, Word and Outlook.
  • Highly organized and attentive to detail
  • Outgoing, pleasant personality
Roles:
  • Responsible for scheduling staff work hours, working stations, shifts and other restaurant activities,
  • Ensuring that table appointments, including flower arrangements, are impeccable and that tables are set correctly, all stations have their correct mise-en-place.
  • Maintain all areas of the restaurant to appropriate sanitation standards,
  • Keep appropriate records,
  • Ensure that all stocks and supplies are timeously requested, correct stock levels maintained and stored under optimum conditions.
Front Desk AgentSkills and experience:

  • Diploma in Front Office Management or related qualification
  • Proficiency of any hotel operating systems, Microsoft Office Excel, Word and Outlook
  • Prior experience in a boutique hotel or five star hotel will be highly advantageous
Duties:
Reception/Cashiering
  • To greet the customer and identify his/her specific reservation.
  • To register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
  • To allocate rooms according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid.
  • To update occupancy list and ensure all departments, particularly restaurants, are notified of the tariff entitlements.
  • To complete shift handover book with all necessary information to ensure smooth transitions between shifts.
Telephones
  • To answer all incoming calls politely and take messages or direct the call accordingly
Guest Relations
  • To assist all in-house guests with locating hotel facilities and answer any questions that the guests may have
  • To deal with all guests complaints quickly, politely and promptly
  • To assist all conference guests with use of meeting room and office machines and equipment as required.
  • To ensure that all services utilized are correctly billed in the system
  • Perform other tasks as necessary in order to achieve the operational and financial goals of the organization
If you posses the necessary qualification and experience, please send a cover letter and updated CV indicating why you are the most suitable candidate for the role to [email protected] – Legal & Operations
Trianum Hospitality Limited
[email protected]

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