Senior CN CS Support Engineer Job at Safaricom Limited

On Tuesday, April 2nd, 2013
Safaricom Limited is the leading mobile telecommunications company in Kenya.
We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community.
At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Senior CN CS Support Engineer


Reporting to the Core Network Support Team Manager -Eastern, the role of the job holder will be to provide long term SSS/MSS/STP/Datacom network solution and support, provide second line maintenance support, solve problems in the SSS/MSS/STP/Datacom escalated from first line maintenance and interface with the SSS/MSS/STP/Datacom equipment suppliers to follow up on escalated issues.

Key Responsibilities

  • Analysis of all Switching and Datacom NE logs and preventive maintenance tasks on MGWs, MSS, STP, OSRs and NE-40/80 to ensure no faults occur as a result of lack of routine maintenance;
  • Clearance of faults escalated to Core Network Support from 1st line maintenance team, NOC, VAS or any other team as per existing work flow;
  • Preparation and implementation of planned configuration changes and software upgrades on various Core Network elements;
  • Interface with Core Network Equipment Suppliers and follow up on any escalation requiring vendor intervention to ensure escalations are resolved within the existing SLA;
  • Participation in projects involving deployment of new network elements in accordance to the existing NE acceptance procedure.
Minimum Requirements
  • A Bachelor’s degree in Electrical & Electronics engineering/Telecommunication or equivalent
  • 3 years’ experience in telecommunication with a minimum of 1 year of 2G/3G hands–on experience in SSS Domain
  • Good understanding of SS7 & SIGTRAN including ISUP/BICC/MAP/CAMEL and SIP Protocols is a Must
  • Practical knowledge on use of basic troubleshooting tools such as Geoprobe, Nelmon, Touchpoint etc
  • Practical knowledge of 2G/UMTS network a must;
  • Candidates with experience in MSOFTX3000, UMG9800, DX200, IPA2800 and NSN ATCA MSS equipment will have an added advantage;
  • Sound analytical & problem solving skills with attention to details when handling faults.
  • Good communication and interpersonal skills;
  • Excellent trouble shooting and problem solving skills;
  • Computer literate, Proactive & self-motivated
  • Must be able to work without supervision & meet tight deadlines/schedules.
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below.
The deadline for application is Thursday 4th April, 2013.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Via E-mail to [email protected]

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