Customer Service Representatives (Inbound International Account) Jobs at KenCall

On Wednesday, May 15th, 2013
KenCall is the first company of its kind in Kenya and is setting the standard for the future of Call Centre operations in this country.We provide telemarketing and customer support services to customers in Britain and the U.S.

Title: Inbound International Account – Customer Service Representatives

Location: Nairobi, Kenya
Openings: 50Description

Main responsibilities of the Job include:

Provision of excellent and professional customer service by:

  • Responding to customer enquiries via email, live chat and phone
  • Anticipating potential needs or problems of customers and resolving
  • Maintaining a balance between business and customer needs
  • Following through on commitments
  • Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols
  • Maintaining confidentiality of information
  • Achieving first contact resolution (FCR)
  • Handling complaints or issues satisfactorily
  • Providing accurate information about products and services
  • Processing transactions effectively
Personal Attributes
  • Superior customer service skills and ability to maintain positive working relationships
  • Solid organizational skills
  • Great attention to details
  • Ability to multi-task
  • Strong work ethic.
  • Ability to manage complex order processing and data input
  • Ability to maintain confidentiality at all times
  • Must be highly motivated and committed to achieving results
  • Ability to work under little supervision while meeting deliverables
  • Ability to work in a team environment, as well as independently
  • Excellent communication skills; written and verbal.
  • Flexibility to work in shifts including weekend and nightshifts.
  • Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.
Personal Requirements
Educational and/or Other Requirements/Qualifications
  • Must have an excellent command of English
  • University degree/ College Diploma in a related field
  • Preferably have experience in Customer Service in a Contact Centre.
If you are interested in joining a winning team, we invite you to view our current openings and submit your resume.KenCall does not employ any recruiting agents or agencies, nor does it charge for interviews or any other activities related to recruiting.

Career applications are accepted daily online on

KenCall shall not be held liable for any transactions entered into with any other persons outside of KenCall’s offices.

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