Business Development Manager Jobs at Safaricom Limited

On Thursday, June 13th, 2013
Safaricom Limited is the leading mobile telecommunications company in Kenya. 
We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. 
At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

Business Development Manager


We are pleased to announce the following vacancy in the Customer Care Division. 
In keeping with our current business needs; we are looking for a person who meets the criteria indicated below:
Reporting to the Director Customer Care the position holder will be responsible for the identification, introduction and roll out of new business opportunities including but not limited to Corporates, SMEs, SoHos, the International market, and management of clients providing these services in order to achieve BPO revenue objectives. 
It also involves management of strategic partnerships within BPO while aligning with other business functions in the delivery of this agenda.The job holder’s key responsibilities will be to:

  • Develop and manage the Business Development strategy and align it to the BPO Sales Strategy ensuring growth and development of BPO services in the business;
  • Formulate and manage the implementation of sales plans for BPO Sales team;
  • Develop and own procedures for on-boarding and management of clients;
  • Address issues affecting performance of the team;
  • Ensure that contracts and other operational requirements are in place prior to trading by agents;
  • Develop Proposals and Pricing for each client;
  • Develop relevant SLAs and Penalties for each client;
  • Collect necessary documentation for contract signing;
  • Evaluate market potential and generate performance indicators for different revenue items;
  • Align the revenue indicators to BPO Revenue targets;
  • Develop monitoring and evaluation templates for revenue performance management;
  • Champion the development and maintenance of effective relationships with different types of business;
  • Develop prioritization tools for building relationships with corporate partners by ranking them. The 20% of highest potential clients to have 80% support, while the 80% to have 20% support;
  • Ensure that a minimum client support level is determined and enforced;
  • Conduct periodic customer business reviews;
  • Ensure that the BDM team is adequately resourced to deliver against new business targets;
  • Create a work environment that will drive the entrenchment of the Safaricom way Values of speed, simplicity & trust;

The ideal candidate should possess the following skills & competencies:
  • Bachelor’s Degree in Sales and Marketing or a business management discipline;
  • 7 years hands on experience in Business/ BPO Development in a highly competitive commercial environment;
  • Have strong business/financial acumen with experience developing metrics and pricing and compensation programs;
  • Strong analytical skills with exceptional attention to detail. Experience in learning technology, enterprise applications or testing marketplace;
  • Good understanding of financial principles, understands financial ratios, can interpret standard financial statements;
  • Good appreciation of Project Management principles;
  • Good understanding of the Kenyan market, subscriber preferences and subscriber trends;
  • Excellent contract negotiation experience and high rate at successfully closing deals;
  • Innovative, creative and achievement oriented;
  • Strong interpersonal and people skills;
  • A team worker with strong customer focus;
  • Strong communication and presentation skills;
  • Strong familiarity with business management;
  • Confident, self-assured, personable and presentable;
  • Highly organized, conscientious and detail oriented;
If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 
The deadline for application is Thursday 20th June, 2013.The Head of Talent & Resourcing
Safaricom Ltd
Via E-mail to: [email protected]
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