Guest House Accommodation Assistant at International Organization for Migration (IOM)

On Thursday, June 6th, 2013
Vacancy Open To Internal and External Candidates

Terms of Reference

I. Position Information

Vacancy Notice: IOMKE/VN/18/2013
Position title: Guest House Accommodation Assistant
Position grade: G6
Duty station: Dadaab, Kenya
Duration of Assignment: 6 months Special Short Term Contract
Seniority band: Band III

Job family: Operations
Organizational unit: Operations

Position number: N/a
Position rated: yes

Subject to rotation: No
Reporting directly to: Head of IOM Sub-Office, Dadaab

Overall supervision by: Head of Operations
Managerial responsibility: Manage the guest house and restaurant

Directly reporting staff: Cook, waiters, cleaners

II. Organizational Context and Scope

Under the supervision and the direction of the Head of IOM Sub Office Dadaab, the incumbent will be responsible for the management and operations of accommodation facilities in Dadaab comprising of forty rooms, and a sixty seating capacity restaurant.

III. Responsibilities and Accountabilities
  1. Oversee and coordinate the implementation of plans, budget, costing, acquisition/purchase of materials, promotional campaign, brochures.
  2. Draft administrative procedures, manuals, and guidelines on guest and restaurant operations.
  3. Participate in the development of a training manual and written SOPs for all guest house and restaurant staff
  4. Assist in the recruitment and lead training of Guest Services staff
  5. Assess Guest Services staff to identify and address gaps in training and quality of services.
  6. Ensure that IOM Guest Services are in line with and exceed the standards of other agencies (accommodation/ food and beverage).
  7. Perform any other duties as maybe assigned.
IV. Competencies

The incumbent is expected to demonstrate the following technical and behavioural competencies


  • creates a respectful office environment free of harassment and retaliation, and promotes the prevention of sexual exploitation and abuse (PSEA);
  • accepts and gives constructive criticism; follows all relevant procedures, processes, and policies;
  • meets deadline, cost, and quality requirements for outputs;
  • monitors own work to correct errors, takes responsibility for meeting commitments and for any shortcomings.
Client Orientation
  • identifies the immediate and peripheral clients of own work;
  • establishes and maintains effective working relationships with clients;
  • identifies and monitors changes in the needs of clients, including donors; governments, and project beneficiaries;
  • keeps clients informed of developments and setbacks.
Continuous Learning
  • contributes to colleagues’ learning;
  • demonstrates interest in improving relevant skills;
  • demonstrates interest in acquiring skills relevant to other functional areas;
  • keeps abreast of developments in own professional area.
  • actively shares relevant information, clearly communicates, and listens to feedback on, changing priorities and procedures;
  • writes clearly and effectively, adapting wording and style to the intended audience;
  • listens effectively and communicates clearly, adapting delivery to the audience.

Creativity and Initiative
  • actively seeks new ways of improving programmes or services;
  • expands responsibilities while maintaining existing ones;
  • persuades others to consider new ideas;
  • proactively develops new ways to resolve problems.
Leadership and Negotiation 
  • convinces others to share resources;
  • actively identifies opportunities for and promotes organizational change;
  • presents goals as shared interests;
  • articulates vision to motivate colleagues and follows through with commitments.
Performance Management
  • provides constructive feedback to colleagues; identifies ways for their staff to develop their abilities and careers;
  • provides fair, accurate, timely, and constructive staff evaluations;
  • uses staff evaluations appropriately in recruitment and other relevant HR procedures;
  • holds directly reporting managers accountable for providing fair, accurate, timely, and constructive staff evaluations.
Planning and Organizing
  • sets clear and achievable goals consistent with agreed priorities for self and others;
  • identifies priority activities and assignments for self and others;
  • develops strategic vision for IOM within area of responsibility;
  • organizes and documents work to allow for planned and unplanned handovers;
  • identifies risks and makes contingency plans;
  • adjusts priorities and plans to achieve goals;
  • allocates appropriate times and resources for own work and that of team members.

  • masters subject matter related to responsibilities;
  • identifies issues, opportunities, and risks central to responsibilities;
  • incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation;
  • persistent, calm, and polite in the face of challenges and stress;
  • treats all colleagues with respect and dignity;
  • works effectively with people from different cultures by adapting to relevant cultural contexts;
  • knowledgeable about and promotes IOM core mandate and migration solutions
  • actively contributes to an effective, collegial, and agreeable team Environment;
  • contributes to, and follows team objectives;
  • gives credit where credit is due;
  • seeks input and feedback from others;
  • delegates tasks and responsibilities as appropriate;
  • actively supports and implements final group decisions;
  • takes joint responsibility for team’s work
Technological Awareness 
  • learns about developments in available technology;
  • proactively identifies and advocates for cost-efficient technology solutions Understands applicability and limitation of technology and seeks to apply it to appropriate work.
Resource Mobilization
  • Establishes realistic resource requirements to meet IOM needs. 
  • Builds stable strategic alliances with relevant parties; 
  • identifies sources of and secures funding from external stakeholders to meet the needs of IOM.

Ability to plan for and carry out staff selection; plan and monitor the performance of other staff, supervise workplace operations, interpret and prepare administrative and financial data and reports, conduct on the job training, assess candidate performance, plan and implement staff rosters, and hospitality management control systems.

V. Education and Experience
  1. A completed Bachelor’s Degree in Hotel Management; Food and Beverage Management, Tourism, or related courses.
  2. A minimum of six years professional work experience as a senior staff in hospitality industry (Operations Supervision) with strands in kitchen management, room and accommodation management, banquet and food service management.
  3. At least 5 year working experience in purchasing and stores management; design of a commercial kitchen; development of maintenance schedule; planning, developing, implementing and evaluating a menu.
  4. Demonstrated skills in commercial accommodation management, and hospitality facility utilization and managing a food and beverage operations.
  5. Excellent report writing skills.
VI. Languages
  • Excellent command of spoken and written English.
Mode of Application:

Submit cover letter and CV including daytime telephone and e-mail address to:-
International Organization for Migration (IOM), Human Resources Department, P.O. Box 55040 – 00200, Nairobi, Kenya or send via e-mail to [email protected]

Closing Date: 20th June, 2013

Only shortlisted applicants will be contacted
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  1. Lydia M Muthoro says:


    I applied for the above post in your organization and i am hoping that you will consider me as i am confident i have the skills and the potential required
    Is the job still open?
    Thank you

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