Client Relationship Representative at Horizon Contact Centers

On Tuesday, July 30th, 2013
Horizon Contact Centers is East and Central Africa’s first state-of-the-art and fully on demand international contact center and Business Process Outsourcing facility.
We seek a suitably experienced, self driven and motivated Client Relationship Representative

Duties and Responsibilities:

  • Contact clients and confirm receipt of renewal notices received before renewal date in line with script
  • Confirm client information and update on Premia.Propose premium financing options to client in line with Company policy for late renewals and recoveries.
  • Cross sell and/or up sell insurance products to clients who have renewed policies in line with cross selling script.
  • Record information on reason for non-renewal or complaints
  • Flag follow ups and book appointments with clients
  • Send product information and/or proposal form to clients via email.
  • Advise clients on premium payment options
  • Send mail shot/email broadcast
  • Perform investigation on general queries, complaints and follow up with other supporting departments
  • Actively participate in process improvement meetings as required

Education and experience

  • A degree from a recognised tertiary institution or diploma from College of Insurance
  • Proficient in MS Office Suite – MS Word, MS PowerPoint, MS Excel,  MS Outlook and Internet Explorer
  • Minimum of six (06) months experience in client relationship/customer service
  • Experience in the insurance or financial industry will provide an added advantage
  • Contact centre experience is an added advantage
  • Certificate of Good Conduct is a prerequisite

Key competencies and attributes
  • Fluent in the English Language (must be well spoken)
  • Good IT literacy skills
  • Excellent communication skills – verbal and written
  • Service oriented mindset with a high degree of maturity
  • Ability to remain composed while handling stressful situations
  • Organized and meticulous in carrying out duties
  • Maintains a high level of integrity and observes confidentiality of client data.
  • Team player with pleasant disposition
  • Well presented and tactful
  • Numerate and quick thinker
  • Ability to multi-task

If you believe this is an exciting and challenging opportunity for you; log on to to apply.

A highly competitive remuneration is offered for the position.

Only shortlisted candidates will be contacted.
Closing date is Thursday, 7th July 2013.
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