IT Support Engineer at Cellulant

On Monday, July 8th, 2013
Cellulant is a mobile commerce company. It operates Africa’s number one mobile commerce network and aims to connect 100 million customers to its mobile commerce ecosystem. 
Cellulant was founded in 2003 and has currently operations in Kenya, Nigeria, Tanzania, Uganda, Rwanda, Ghana, Zimbabwe, Mozambique, Malawi, Zambia, Botswana and every year moving into new countries.
We are the mobile commerce partner of choice and our goal is to connect all of our corporate customers, including e.g. the top Pan African banks, various merchants, to the richest mobile commerce ecosystem in Africa, helping them provide better communication, and more services, and more value to their end consumers. 
We do that by providing services like mobile banking, mobile payments, music, information services and other mobile related services.
To be able to meet these aggressive growth expectations we need to grow our dynamic team.
We are recruiting a highly motivated Support Engineer keen to utilize their existing skills and develop new ones that will enable them to add to the success of the organization as well as their own
We invite you to be part of that growth. 
We seek to recruit pro-active and self – driven individuals to fill the position below;
Support Engineer
The successful candidate is expected to have a good understanding of Linux systems, relational databases, scripting languages with very good troubleshooting and customer service skills.
Key result areas
  • Communication with customers, vendors and internal stakeholders,
  • Monitoring all services, systems and applications using the available tools,
  • Incidents recording and tracking
  • Troubleshooting of incidences and escalation as per escalation matrix,
  • Documenting troubleshooting and problem resolution steps,
  • Reporting daily on quality of service (QoS) and incidences using the available tools and templates
Required competencies
  • A first degree in an IT related field is desirable
  • A formal training in Customer service
  • A minimum of one years’ experience in the IT industry
  • Firm grasp of how the web works, networking, and software products

Required skills
  • Problem analytical and troubleshooting skills
  • Good verbal and written communication skills
  • Linux OS skills
  • Relational databases skill e.g. MySQL
  • Customer service skills
  • Knowledge of programming with any scripting language e.g. php, python, perl  Strong organizational, time management and prioritization skills.
  • Able to take a creative approach to situations and problem solving.
  • A skilled team player.
Interested candidates are requested to submit their CVs and a convincing cover letter to [email protected] indicating the job title applied for by 22nd May 2013. 
Only shortlisted candidates will be contacted.
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