Customer Service Manager at Career Directions

On Monday, September 9th, 2013

CUSTOMER SERVICE MANAGER-INSURANCE

 

An enthusiastic self starter with a strong drive to improve existing processes and systems is highly desired.

Key objectives will be achieving/improving/exceeding targeted customer service levels,

RESPONSIBILITIES INCLUDE:

  • Developing service standards across the organization including reporting
  • Involved in structuring and implementing client surveys and analysis to feed into product and service improvements
  • Involved in installing CRM software platforms
  • Involved in setting up and maintaining call centers
  • Manages relationship management teams
  • Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
  • Analyzing statistics or other data to determine the level of customer service your organization is providing;
  • Developing feedback or complaints procedures for customers to use;
  • Developing customer service procedures, policies and standards for your organization or department;
  • Training staff to deliver a high standard of customer service;

 

REQUIREMENTS:

  • Bachelor degree in Business, Operations, or related field
  • 2-3 years Customer Service experience
  • Knowledge and understanding of Insurance concepts and application
  • Strong analytical, planning and organizational skills
  • Strong interpersonal and communications skills (oral & written)
  • Insurance experience – added advantage
  • ERP system experience – added advantage
  • Self-starter with ability to work independently under pressure and react quickly to changing priorities
  • Professional affiliation certification or certification in progress preferable

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address below so as to reach us on or before 9th Sept.

[email protected]

Displaying No Comments
Have Your Say

Leave a comment

XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

css.php