CUSTOMER SERVICE MANAGER-INSURANCE

 

An enthusiastic self starter with a strong drive to improve existing processes and systems is highly desired.

Key objectives will be achieving/improving/exceeding targeted customer service levels,

RESPONSIBILITIES INCLUDE:

• Developing service standards across the organization including reporting
• Involved in structuring and implementing client surveys and analysis to feed into product and service improvements
• Involved in installing CRM software platforms
• Involved in setting up and maintaining call centers
• Manages relationship management teams
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• Analyzing statistics or other data to determine the level of customer service your organization is providing;
• Developing feedback or complaints procedures for customers to use;
• Developing customer service procedures, policies and standards for your organization or department;
• Training staff to deliver a high standard of customer service;

 

REQUIREMENTS:

• Bachelor degree in Business, Operations, or related field
• 2-3 years Customer Service experience
• Knowledge and understanding of Insurance concepts and application
• Strong analytical, planning and organizational skills
• Strong interpersonal and communications skills (oral & written)
• Insurance experience – added advantage
• ERP system experience – added advantage
• Self-starter with ability to work independently under pressure and react quickly to changing priorities
• Professional affiliation certification or certification in progress preferable

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address below so as to reach us on or before 9^th Sept.

cvs@careerdirections.co.ke