Waiter/Waitress/Bartender/Baristas, Operations Manager, Assistant Accountant, Housekeeping Supervisor, FO Supervisor, Front Desk Agents / Night Auditor, Restaurant Manager, F&B Cost Controller at People Insight Ltd

On Thursday, October 3rd, 2013

Vacancies in Hospitality

Our client is seeking to fill the following vacancies:

Operations Manager 
1 Position

Reporting to the General Manager, the role will be responsible for
  • Supervising operations at the front office, housekeeping, maintenance, security, spa and gym
  • Overseeing reservations, pricing of guest services and discount policies
  • To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.
  • To carry out systematic checks of all Front Office areas and equipment for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
  • To ensure the property is maintained in a clean and neat manner at all times. This includes direct supervision of all contracted cleaning, trash and sanitary bin services.
  • To supervise all gardening and ensure grounds, potted plants and external areas are kept clean, safe, neat and tidy at all times.
  • To ensure all guests requests are adequately addressed by liaising and communicating requests from Front Office to Housekeeping, Maintenance and the rest of the team, including management and directors.
  • To ensure guest supplies are always in stock and special items such as slippers, irons, coffee makers etc. are availed to guests upon request. To keep track of the location of these items to ensure circulation of the items flows.
  • To maintain all the storage areas in a clean, orderly and tidy manner.
  • To notify the General Manager of staff issues that may arise in any of these departments.
  • To undertake other duties as assigned by the Directors and Managers.
  • To oversee planning, organizing and managing of the various maintenance, repair and capital projects of the facility.
  • To supervise the Maintenance Handyman, contractors and other technicians as they work on projects at the property.
  • To undertake monthly stock take of operating equipment, furniture and inventory, particularly for the apartments and maintain re-order levels.
  • To maintain a record of manufacturers warranties and equipment leases.
  • To coordinate all repairs and replacements of equipment, machinery, furnishings and inventory.
  • To administer all service contracts for health and life safety equipment, electrical, mechanical, plumbing, telecommunication and all other building systems.
  • To ensure all common services and public utility services are in good working order and bills are paid on time. 
Desired Skills/Qualifications:
  • Degree or diploma hotel management or equivalent qualification
  • Minimum of 5 years experience as as a manager in a 4 or 5 star hotel, preferably with experience in 2 or 3 operations departments
  • Proficiency in any Fidelio, Micros and SunSystems will be an added advantage
  • Highly organised, flexible and strong ability to multitask and manage people
Assistant Accountant 
1 Position
Reporting to the Finance Manager this role is responsible for:
  • Assisting the Finance Manager with overall supervision of financial administration in the hotel in accordance to the mandate from the Board of Directors and the management team.
  • Primary responsibility for Procurement and Accounts payable.
  • To be fully conversant with best practices and current legislation in procurement
  • To select suppliers after having thoroughly researched and investigated all factors in terms of quality, quantity, price, time and continuity, as well as providing an effective back-up service to deal with supplier problems, researching their background, establishing their credentials and their standing in the industry regarding their ability to match price and maintain deliveries.
  • To negotiate the terms of the agreement fairly, bearing in mind the price, quality and continuity of supply and negotiate realistic discounts in terms of the above agreements.
  • To maintain good interpersonal relations with suppliers, thus gaining the best possible service from them to the extent where they do a lot of the work for you.
  • To ascertain the value of new products through quality testing and field trials.
  • To maintain accurate aging report for debtors
  • To ensure that all supporting documentation is in place and payment vouchers are prepared accurately and timeously.
  • To investigate and action account queries promptly, when these are the result of price variances.
  • To review and update company buying policies and procedures.
Desired Skills/Qualifications:
  • Degree or diploma Accounting or other related field
  • Minimum of CPA Part 2 qualification.
  • 3 to 5 years experience as an accountant in the hospitality industry
  • Proficiency in any hotel operating system, SunSystems, Microsoft Office Excel, Word and Outlook

Housekeeping Supervisor 
1 Position

Reporting to the Operations Manager, this position will be responsible for:
  • Specific responsibility for cleanliness and maintaining a neat appearance at the office, reception guest rooms and public areas and overseeing laundry and gardening operations.
  • Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
  • Issues supplies and equipment to workers.
  • Assists with preparation of schedules for daily, weekly and monthly assignments for cleaning staff.
  • Performs cleaning duties in cases of emergency or staff shortage.
  • Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
  • Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
  • Inventories stock to ensure adequate supplies.
  • Examines building to determine need for repairs or replacement of furniture or equipment, and reports to maintenance.
  • Establishes standards and procedures for work of housekeeping staff.
  • Create a courteous friendly, professional, work environment through open line of communication.
  • Attends staff meetings to discuss company policies and residents’ complaints.
  • Makes recommendations to improve service and ensure more efficient operation.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Desired Skills/Qualifications
  • Degree in Hotel Management or diploma in Housekeeping Operations
  • 5 years experience in a supervisory role in the Housekeeping Department
  • Good knowledge of products and processes in housekeeping
  • Knowledge of Microsoft Office (Word, Excel, Outlook)
  • Excellent written & spoken English, interpersonal skills and presentation skills
  • Good supervisory and team building skills.
FO Supervisor 
1 Position

Reporting to the Operations Manager this key role is responsible for:
  • Supervision and control of all Front of House areas to the standards laid down by the company
  • Ensuring adherence to policy and procedures regarding the efficient check-in/check-out of guests promptly and courteously
  • Maintaining high standards of customer service at the reception by ensuring all enquires are responded to in a courteous and timely manner and all visitors are treated with great respect.
  • Supervision of receptionists within the reception area.
Desired Skills/Qualifications
  • Degree in Hotel Management or diploma in Front Office Management
  • 5 years experience in a supervisory or management role in the Front Office Department
  • Excellent knowledge of Fidelio and Micros
  • Knowledge of SUN systems will be an added advantage
  • Excellent written & spoken English, interpersonal skills and presentation skills

Front Desk Agents / Night Auditor
4 Positions

Reporting to the Front Office Supervisor this role is responsible for the following:
  • Receiving guests to the hotel
  • Maintaining high standards of customer service at the reception by ensuring all enquires are responded to in a courteous and timely manner and all visitors are treated with great respect.
  • Conducting property show arounds and providing guests with information and services of the hotel
  • Answering incoming telephone calls and directing the same to the appropriate department or office
  • Ensuring all reservations from sales are correctly entered into the system and communicated to Housekeeping, Maintenance, Accounts and F&B
  • For Night Auditor positions, ability to close the system at end of day, complete night audit reports and supervise staff on duty,
Desired Skills/Qualifications
  • Degree in Hotel Management or diploma in Front Office Management or other related qualification
  • 3 years experience in the Front Office Department of a 4 or 5 star hotel
  • For Night Auditor positions, prior experience will be an advantage
  • Excellent written & spoken English, interpersonal skills and presentation skills
  • Excellent working knowledge of Fidelio
Restaurant Manager 
1 Position
This role reports to the General Manager and shall be responsible for managing smooth, efficient food and beverage operations, maintaining a high customer satisfaction, paying attention to achieving sales targets with a good level of cost control.

Other duties include:
  • Responsible for scheduling staff work hours, shifts, induction of new employees and to complete job charts and appraisals for F&B Staff
  • Carry out monthly customer care reviews to ensure all procedures are reviewed against reports and necessary action implemented.
  • To maintain all areas of the restaurant to appropriate sanitation standards regularly review the operation standards and update the F&B service team. Ensure all Food and Beverage Service staff are knowledgeable of available products.
  • To work with the Chef and plan menus for in-house guests as well as for special events
  • To plan restaurant activities / events and ensure table appointments, including flower arrangements, are impeccable, and all stations have their correct mis-en-place
  • To control food and beverage stocks in line with budget costs and ensure labor costs are in line with forecasted revenues and budget
  • To maintain all control procedures – support F&B controller at month end with stocktaking and supply with all relevant information.
  • Carry out monthly audits for hygiene/maintenance and health and safety.
Desired Skills/Qualifications
  • A degree or diploma in Food & Beverage Service and/or hotel management
  • 3 to 5 years experience in a supervisory or management role in the F&B department of a large hotel or resort preferred
  • Knowledge in restaurant / bar operations and menu preparations
  • Highly organized, attentive to detail with good interpersonal skills
  • Excellent written and spoken English.
  • Proficiency in Micros, SunSystems, MS Office Suite and  hotel operating computer systems.

F&B Cost Controller 
1 Position
Reporting to the Accountant, the F&B Cost Controller is responsible for the following:
  • Overall oversight for cost control, stock receipt and issue and petty cash control.
  • To provide an effective system of control through the methodical, systematic checking of operation and security of food, hotel and beverage stores. 
  • To ensure a continuous audit and accumulation of data for the production of daily reports,
  • Ensure that goods are received in accordance with official orders issued for all purchases,
  • To maintain accurate stock records systems, audit requisitions and issues of all outlets and highlight any inaccuracies.
  • Preparing food costing on issue and consumption on daily and monthly basis
  • Coordinating with the various departments for rate comparatives against the various quotations sent by suppliers for F&B Items and finalizing the supply
  • To assist with menu costing and provide food cost reports regularly
  • To maintain accurate petty cash records and ensure that it is requisitioned as required and regularly updated.
Desired Skills / Qualifications:
  • Diploma in accounting or purchasing or other related field
  • A partial CPA or ACCA qualification will be an added advantage
  • At least 3 years experience as an F&B cost controller in a hotel or resort.
  • Good working knowledge of Materials Control
  • Proficiency of Micros, Sun systems and Microsoft Office Suite
Waiter / Waitress / Bartender / Barristers
6 Positions

The key duties include:
  • Preparation of the restaurant, including all necessary mis-en-place for service,
  • Offering service to customers in a professional, efficient and courteous manner.
  • To clean agreed designated areas, in accordance with laid-down procedures, morning/evening routines and hygiene requirements.
  • To change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
  • To ensure that the entire restaurant area is well decorated, fresh and complies with agreed standards.
  • To set tables and/or meetings rooms for pre-arranged events, ensuring that all items used are clean, undamaged and in a good state of repair.
  • To ensure sideboards on stations are adequately stocked with replacement cutlery, linen or other established needs, be they food or equipment.
  • To take orders from customers and ensure these are given to the appropriate person to execute.
  • To be totally familiar with the composition of all menu items.
  • To serve food and beverages in the restaurant, pool side or meeting rooms in accordance with laid-down standards, but above all in a professional, courteous manner.
  • To clean tables and ensure they are cleaned as soon as it is apparent that customers have finished their food or drink with an acceptable balance between speed, yet allowing customers to finish their meal without feeling rushed.
  • To ensure that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the establishment.
  • At all times to be aware of and practise good customer relations, assisting the guest in any way which does not adversely affect other customers.
  • To attend to customer complaints satisfactorily.
Desired Qualifications / Competencies
  • Diploma in Food & Beverage Service or related qualification
  • General Waiter experience in a similar role in the restaurant or banqueting department of a 4 or 5 star hotel.
  • Specific experience as barister or bartender will be an added advantage
  • Proficiency of Micros, Microsoft Office Excel, Word and Outlook.
  • Pleasant, outgoing personality, organized and detail oriented

Please send you application letter indicating your suitability to this role, together with a copy of your updated resume, your current salary and benefits package to [email protected] before 15th October 2013.
Kindly indicate the position title in the Subject line of the email.
Only shortlisted candidates will be contacted.
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  1. magret says:

    help people fulfil their needs and alow them use their skills coz evrything is not al about education

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