Business Development Executives (countrywide), Motor Bike Rider, Training & Development Manager, Asst. Head Marketing & Customer Service, Supervisor at Parapet Cleaning Services

On Tuesday, November 19th, 2013

Parapet Cleaning Services is a leading professional cleaning and allied services company.

We are seeking to recruit focused, self-driven and a professional person in the following fields:-

BUSINESS DEVELOPMENT EXECUTIVE

REPORTING TO: Head of Sales

Key Areas of Responsibilities

A description of the key responsibilities incumbent in this key post is provided below;

  • Listening to customer requirements and presenting appropriately to make a sale;
  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
  • Cold calling to arrange meetings with potential customers to prospect for new business;
  • Responding to incoming email and phone enquiries;
  • Acting as a contact between a company and its existing and potential markets;
  • Negotiating the terms of an agreement and closing sales;
  • Gathering market and customer information;
  • Representing the organization at trade exhibitions, events and demonstrations;
  • Negotiating on price, costs, delivery and specifications with buyers and managers;
  • Challenging any objections with a view to getting the customer to buy;
  • Advising on forthcoming product developments and discussing special promotions;
  • Creating detailed proposal documents, often as part of a formal bidding process that is largely dictated by the prospective customer;
  • Liaising with suppliers to check the progress of existing orders;
  • Checking quantities of goods on display and in stock;
  • Recording sales and order information and sending copies to the sales office, or entering into a computer system;
  • Reviewing your own sales performance, aiming to meet or exceed targets;
  • Gaining a clear understanding of customers’ businesses and requirements;
  • Making accurate, rapid cost calculations and providing customers with quotations;
  • Feeding future buying trends back to employers;
  • Attending team meeting and sharing best practice with colleagues.

 

Academic, Professional qualifications and work experience

  • Education:
  • ‘O’ level with a credit in English and Maths.
  • Professional Training in sales and/or customer service
  • Minimum of a Diploma in Sales and Marketing

Closing date for this position is open as we are recruiting countrywide.

 TRAINING & DEVELOPMENT MANAGER

REPORTING TO: Head of Human Resources & Administration

OVERALL OBJECTIVE OF THIS POSITION: The purpose of the position is to improve performance efficiencies across the organization by providing need-based training in technical, managerial and soft-skills and improving employee motivation levels.

DUTIES/RESPONSIBILITIES

  • Identifying training and development needs within the organization through training needs analysis surveys, appraisal schemes and regular consultation with other managers and conduct ongoing personal development classes for staff members where necessary.
  • Designing training and development programs based on both the organization’s and the individual’s needs;
  • Preparing annual training calendar/plan and budget
  • Develop and organize training manuals multimedia visual aids, and other educational materials for in-house courses; as well as organizing for out- job training.
  • Deliver appropriate training within the set budget,
  • Managing an effective performance management system through company-wide performance reviews
  • Managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the organization;
  • Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers;
  • Tracking training effectiveness
  • Ensuring that statutory training requirements are met;
  • Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment;
  • Researching new technologies and methodologies in workplace learning and presenting this research to the management team.
  • Maintain and keep updated records on all trainings both internal and external
  • Conduct orientation sessions and arrange on-the-job training for new hires.
  • Developing testing and evaluation procedures including evaluating instructor performance and the effectiveness of training programs; providing recommendations for improvement.

ACADEMIC, PROFESSIONAL QUALIFICATIONS AND WORK EXPERIENCE

  • Bachelor’s degree in Business Administration, Commerce, Social Sciences or related field from a recognized Institution
  • Higher Diploma in relevant field from a recognized institution.
  • Certified trainer
  • Two years relevant Human Resource Management and Training experience
  • Computer proficiency
  • Must have a background in the Hospitality Industry.

All applications should be received on or before: Friday 29th November 2013.

 

ASSISTANT HEAD MARKETING & CUSTOMER SERVICE

REPORTING TO: Head of Marketing and Customer Service

OVERALL OBJECTIVE OF THIS POSITION:

Reporting to the Marketing & Customer Service Manager, the assistant head of Marketing & Customer care will be in charge of researching and developing marketing opportunities and plans and implementing departmental plans.

Key Areas of Responsibilities

A description of the key responsibilities incumbent in this key post is provided below;

  • Evaluate customer research, market conditions, and competitor data and implement marketing plan alterations as needed.
  • Assist and direct the team on the production of marketing material and marketing communiqué to reflect the brand
  • Developing and maintaining marketing strategies and a marketing plan/diary for the year to meet agreed company objectives.
  • Provide requisite support in the planning of marketing events and corporate functions.
  • Collates and assembles reports by compiling, consolidating, formatting, and summarizing information, graphs, and presentations.
  • Research for new markets.
  • Overall overseer of the proper functionality and proper current updates of all digital media portals i.e. website, social media, newsletters and intranet..
  • Supports sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and new age product marketing collateral.
  • Prepares mailers and brochures by formatting content and graphics; arranging printing and internet packages.
  • Custodian of company e-library by checking and replenishing inventory.
  • Provides marketing tracking and research information by collecting, analyzing, and summarizing data and trends.
  • Organizing and hosting presentations and customer visits.
  • Critical support to the customer service function.
  • To build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to customers, collaborate with others, solve problems creatively and demonstrate high integrity.
  • Maintain professional internal and external relationships that meet company core values.

ACADEMIC, PROFESSIONAL QUALIFICATIONS AND WORK EXPERIENCE

  • A degree in marketing
  • CIM or any other marketing related qualification is a strong advantage
  • Approximately 3 years of experience in the marketing and customer service

All applications should be received on or before: Friday 29th November 2013.

SUPERVISOR

REPORTING TO: Senior Supervisor

OVERALL OBJECTIVE OF THIS POSITION: To maintain the set standards and ensure client satisfaction.

DUTIES/RESPONSIBILITIES

  1. Responsible for making and implementing the work plans
  2. Responsible for the management of staff, detergents, machines and accessories in their designated areas.
  3. Responsible for motivating the cleaning crew in your area of control.
  4. Advise on the replenishment and control of materials.
  5. Enforce the health and safety measures.
  6. Responsible for customer care in the respective area.
  7. Daily briefings and follow up of the crew performance
  8. Induction and training of new staff
  9. Appraise staff reporting to you
  10. Any other duty that may be allocated from time to time

 

ACADEMIC, PROFESSIONAL QUALIFICATIONS AND WORK EXPERIENCE

Education:

  • Minimum ‘O’ level certificate.
  • Certificate in housekeeping and laundry form reputable institution
  • 3 Years’ experience in a similar position
  • Possess a valid certificate of good conduct

 

All applications should be received on or before: Friday 29th November 2013.

MOTOR BIKE RIDER

REPORTING TO: Front Office Assistant

OVERALL OBJECTIVE OF THIS POSITION: Running of errands for and on behalf of the company.

DUTIES/RESPONSIBILITIES

  • Responsible for dispatching of outgoing mail, invoices, tenders, cheques and any other office documents to ensure timely communication between clients and the organization.
  • Payment of office bills i.e. electricity, telephone bills etc.
  • Responsible for the motorbike, ensuring it is clean, well maintained and serviced at the required time.
  • Ensuring that the motorbike has enough fuel for use throughout the day.  Account for all errands made in each given day

ACADEMIC, PROFESSIONAL QUALIFICATIONS AND WORK EXPERIENCE

Education:

  • Over five years’ experience as a rider
  • Possess minimum ‘O’ Level certificate grade C plain
  • Excellent communication skills and customer care etiquette
  • A person of high integrity
  • Able to work under minimal supervision
  • Flexible enough due to the nature of the work
  • A responsible person who is always reliable when need arises
  • Possess a valid certificate of good conduct

All applications should be received on or before: Friday 22nd November 2013.

HOW TO APPLY: For all the positions indicated above, you may submit your application by:-

  • Uploading a detailed copy of your updated CV and Cover Letter in MS Word format in the careers section of www.parapetcleaning.com
  • Include a daytime contact that we can reach you on
  • 3 referees
  • Current and expected salary package
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