Purpose: Reporting to and working with the Center Manager, the Service Provider / Clinical Officer main role is to maintain the high clinical standards expected by MSK and actively work to promote the clinic and contribute to improved financial performance.

Job Title: Clinical Officer

We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.

• To provide comprehensive client counselling on reproductive health, contraceptive options and other services.
• To ensure that all clients are treated with sensitivity, respect, and consideration.  If complaints are raised, to be able to effectively manage and resolve them and to promptly refer to the Team Leader if the client complaint continues or is of a serious magnitude.
• To maintain the highest possible standard of client care by providing quality care to all clients.
• To implement a smooth, efficient client flow to minimise client waiting times.
• To monitor and evaluate client care continuously and recommend improvements as necessary.
• To provide accurate information to clients, and their families where required, to enable clients to make informed decision about their reproductive & sexual health.

• To ensure sufficient supplies are available to provide services without disruption and that stock is dispensed and counted accurately; stock cards are updated continuously and waste and spoilage of stock (i.e. expired stock) and stock outs are minimised.
• To comply with all financial standing operating procedures including accurate and timely management of advances and surrenders required for outreach provision.

• Lack of stock outs
• Financial protocols compliance

• Based on client history, examination, lab test reports and findings and above all client needs, prescribe appropriate drugs
• Perform appropriate procedures (including Intravenous Therapy, Norplant, IUD insertion, Pap Smear, MVA procedure and VCT).
• Ensure responsible follow up and treatment of complications. Avoid polypharmacy or any practice that may bring MSK into disrepute. 
• Follow the Kenyan Clinical Guidelines for appropriate management of most conditions and illnesses. 
• Refer complex clients to the medical officer for Management.
• Conduct follow ups and reports all complications in writing within or before the end of current duty.
• Maintain confidentiality at all levels

•  Overall quality inputs into service delivery points.  Includes running full out-patient clinic and provision of surgical procedures as needed.
• Proper use of medical equipments and supplies and for notifying the Centre Manager of repairs, maintenance or replacements of equipments and instruments.
• Ensure that the highest standards of reproductive health and general clinical services (including HIV/AIDS services) are achieved, as laid down in the Marie Stopes Partnership Manual. 
• In collaboration with the Centre Manager and Medical Officer, ensure that the centre complies with MSK policies and protocols for vocal local, infection prevention and emergency preparedness (including resuscitation). 

• Improved quality of clinical care.
• Continuous CMEs conducted.
• Reduced cases of complications.
• CYPs acquired.
• Confidentiality is maintained

• To ensure accurate client records are maintained in both the client record book and daily register.
• To ensure all client information is kept confidential at all times and stored appropriately.
• To provide accurate, timely collation of activity data for internal and external reporting purposes.
• To analyse activity trends and ensure performance targets are achieved, pro-actively identifying and implementing opportunities for improvements.
• To assist in the collection of client feedback data.

• All clients’ records and consent forms are kept in a safe and easy to retrieve area.
• Timely performance review conducted, recorded and reported.
• Client Mobilisation is achieved

• To fully participate in planned promotional activities including educational and awareness-raising events with clients, community members and other stakeholders.
• To positively promote Marie Stopes Kenya as a leading, quality provider of reproductive & sexual health services.

• To actively contribute to achieving the outreach team targets set by Marie Stopes Kenya.
• To attend & contribute to team meetings and the creation and implementation of work plans.
• To continuously strive to improve client satisfaction and deliver client-focussed, high quality care.
• To support new team members in their induction & orientation and assist with training as required.

• All clinical care must be provided in accordance with the highest standards of clinical care and safety.
• You must observe high standards of personal grooming and general hygiene and ensure your appearance is neat & tidy at all times whilst on duty.
• You are expected to wear the Marie Stopes Kenya uniform.
• You are expected to act professionally at all times, maintaining excellent client-focussed care especially when circumstances are challenging
• You are expected to act with financial integrity at all time. Marie Stopes Kenya has a zero-tolerance approach to fraudulent activities, including siphoning of clients for personal financial gain.
• Any other duties as maybe assigned by the Center Manager.

• Diploma in Clinical Medicine and Surgery from a recognised medical training college.
• Registered by the Kenya Clinical Officers Council and possess a valid practice license.

• Minimum 2 years post training working experience.

• High regard for confidentiality
• Excellent communicator – both written and spoken
• Commitment to excellent client care and the delivery of client-focused services.
• High level of attention to detail
• High level of professionalism and management of clients
• Team player who accepts constructive criticism and is comfortable with giving constructive criticism.
• Ability to remain calm under pressure
• Ability to work flexibly to meet service needs.