Service Representative at Bayer HealthCare (BHC)

On Wednesday, February 12th, 2014

Bayer HealthCare (BHC), a division of Bayer East Africa Ltd, combines the global activities of the divisions Animal Health, Pharmaceuticals, Consumer Care and Medical Care. 

Our aim is to discover and manufacture innovative products that will improve human and animal health worldwide. Our products enhance well-being and quality of life by diagnosing, preventing and treating disease.

In Middle Africa, BHC is present in 41 countries, with its head office in Nairobi, Kenya.

To maximise our commitment to sustainable medical health development, provide innovative products, medical solutions and stewardship through product life-cycle management, we seek to recruit qualified and result oriented individuals to fill the following position.
Medrad Service Representative
Ref No. 2014/HR/BHC-001
Reporting to Group Product Manager, the primary responsibility of this position is to provide field service support by performing preventive maintenance, troubleshooting/repair and installation of Medrad Injector Systems for CT and MRI equipment and other Medrad Products within a defined Service Territory. 
The processing of support documentation for work output and maintains inventory control of Service inventory and tools.
Major tasks / duties
  • Plans/schedules and performs On Site Service support as required or needed, which includes installation, preventive maintenance, servicing and repair of all Medrad Products at customer sites in defined territory.
  • Responsible for the proper promotion and selling of Service Preventative Maintenance Programs to end user customers, OEMs and CMCs.
  • Responsible for generating service revenue on service activities and PM Programs promotion, reaching set annual Service revenue
  • Must follow and adhere to all service department/company processes and procedures as outlined and required for ISO certification.
  • Proper completion and timely submission of required administrative paperwork, duties and functions that is associated with job responsibilities.
  • Responsible for understanding, then meeting and exceeding needs of both external and internal customers to ensure 100% Customer Satisfaction.
  • Provide technical phone, fax, E-mail support and information for customers and dealers within service region.
  • Complete special projects as requested
Knowledge / Skills / Abilities:
  • Must be registered with a relevant professional body or be registry eligible and possess a permit to practice where applicable.
  • Three years skills that call upon specific technical knowledge (working knowledge of computer applications, knowledge of international accounting standards) and experience needed.
  • Good understanding of Field Service operation and Field Reps responsibilities.
  • Strong technical phone support, assistance and troubleshooting skills and knowledge.
  • Good electro-mechanical and hand-tool skills, and a thorough knowledge of analog and digital electronics
  • Working knowledge of Inventory Management principles
  • Ability to read schematics and technical manuals and related documentation
  • Strong knowledge of Microsoft Office Applications and other Software Programs used by Medrad
  • Strong troubleshooting and decision-making skills.
  • Effective planning and organizing, and attention to detail skills.
  • Proven customer focus, selling and promoting skills.
  • Effective presentation, influencing, verbal and listening communication skills.
  • Fluent in both spoken and written English. Able to demonstrate competency in all applicable areas
  • Willing to travel both locally and internationally
  • Knowledge of French is an added advantage
Education /Experience:
  • Bachelor’s degree in Bio Medical /Technical degree from internationally recognized institution.
  • Computer skills using Microsoft Office (Word, PowerPoint and Excel)
  • Minimum of 3 years of experience
How to apply:
If you meet the above requirements, please send your application letter, a detailed CV with three professional referees including daytime contact, copies of certificates and testimonials (quoting the reference number on both application letter and envelop) not later than 28th February, 2014 to:
The Human Resources Manager,
Bayer East Africa Ltd,
PO Box 30321 – 00100 GPO, 

(Applications received after the deadline will not be considered. Only short-listed candidates will be contacted)
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