Service Manager at Instep Business Solutions (IBS)

On Thursday, March 27th, 2014
Instep Business Solutions (IBS) is looking to recruit a Service Manager for its client’s operations in Nairobi, Kenya.

Position Overview: The role will support the Service team by strengthening service infrastructure in East & Central Africa, increasing technician capability, manpower availability and customer visibility.

Responsibilities

  • Oversee all aspects relating to Service activity including In-Home Service, Parts & Quality Monitoring;
  • Ensuring customer satisfaction;
  • Relationship building and management with both internal and external parties in Middle East & Africa;
  • Coordination and liaison with service providers in East Africa;
  • Coordinate all aspects of training for the team from approved trainers;
  • Overall staff management including performance management;
  • Make relevant recommendations to Management in relation to competitors, recruitment of personnel, and service network expansion;
  • Monitor bus operations and liaise with the service team to implement new buses across the region;
  • Financial management and cost control;
  • Inventory management and reporting.
Requirements
  • Bachelors degree in Engineering (preferably Electrical Engineering or related)
  • Experience in Consumer Electronics
  • At least 5 years in a service related function
  • Able to relate well with customers at all levels
  • Excellent leadership and coordination skills
  • Excellent communication and interpersonal skills

Remuneration
An attractive salary package is on offer dependent on skills, qualifications and experience.

Send your CV in MS Word format to jobs@instepbusinesssolutions.com and indicate the job title on the subject.

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