Product Manager – Music, Account Manager – Music, Project Manager at Cellulant

On Wednesday, April 16th, 2014
Who are we? Cellulant* is a mobile commerce company. It operates Africa’s number one mobile commerce network and aims to connect 100 million customers to its mobile commerce ecosystem.
Cellulant* was founded in 2003 and has currently operations in Kenya, Nigeria, Tanzania, Uganda, Rwanda, Ghana, Zimbabwe, Mozambique, Malawi, Zambia, Botswana and every year moving into new countries.

We are the mobile commerce partner of choice and our goal is to connect all of our corporate customers, including e.g. the top Pan African banks, various merchants, to the richest mobile commerce ecosystem in Africa, helping them provide better communication, and more services, and more value to their end consumers.

We do that by providing services like mobile banking, mobile payments, music, information services and other mobile related services.
To be able to meet these aggressive growth expectations we need to grow our dynamic team. 
We invite you to be part of that growth by submitting your application to the following role.
Product Manager – Music
The Product Manager – Music is responsible to drive the Music products in the market.
 
Responsibilities
 
Rights Acquisition and artiste management
  • Drive artist acquisition based on market trends and top artists in the industry
  • Grow the number of artists on our platform
  • Grow the relationship between Cellulant and the artists
Digitization
  • Ensure that all the music content are digitized as per the requirements and ingested on all partner platforms
Marketing
  • Drive marketing strategies to position and drive growth of our market share
  • Building and manage key partnerships to position the music products
  • Implement processes and framework for analyzing usage and consumption trends in order to increase market share
  • Daily reporting and analysis of the usage, trends and revenues of music products
  • Manage churn and retention strategies for the music products under management.
Music Product experience
Analyze and improve the product/customer experience based on;
  • Market trends
  • Customer feedback
  • Analysis of conversion rate
Key Performance Indicators
  • Increased market share
  • Increased usage of the music products
  • Relationship with the artists
Required Skills & Competencies:
  • 5 – 8 years in Premium Rate Service Provider / Value Added Services / Mobile Network Operator, Marketing, Product Management
  • Proven customer/account relationship experience
  • Highly focused on getting things done; planning, follow through, solutioning and alternatives
  • Hungry for and proven track record of driving usage/consumption
  • Strong analytical and solutioning skills
  • Has interest in mobile technology and products

We invite you to be part of that growth by submitting your application to the following role.
Account Manager – Music
The Account Manager is in charge of the Music product to ensure that rights and acquisition is done and the revenue is achieved

Responsibilities
 
Rights Acquisition
  • Ensure we have rights to all top and upcoming artistes
  • Carrying out audits on all platforms from time to time to ensure that we have rights to all the content on all platforms
  • Assist in locking in rights from top artistes and also overseeing agents are updating us with top music from all regions locally.
Artist Management
  • Following up with artistes when it comes to marketing and ensuring that we as Cellulant are collaborating with artistes to make marketing campaigns whether joint or independent a success.
  • Following up on artists payments
  • Engaging with various artistes from time to time to ensure that artistes are delighted with Cellulant.
  • Providing resolution to artist complaints and concerns.
  • Overseeing artist engagement by the rights acquisition team.
Product Management
  • Managing various revenue lines under music.
  • Ensuring we have the right content for follow me and that fans are constantly updated with information from artistes
  • Daily revenue reporting and analysis for music.
Key Performance Indicators
  • Always having the top artistes in our library
  • Growth in revenues
  • Customer retention
  • Delighted Artistes
  • Delighted Customers
Required Skills & Competencies:
  • Have a degree in business related field preferably marketing is desirable.
  • Have at least four years’ experience in marketing a product.
  • Have at least two years’ experience leading a team
  • Have strong people skills as well as management skills
  • Be fluent in both English and Kiswahili.
  • Have the ability to multitask and work under pressure.
  • Good verbal and written communication skills
  • Customer service skills
  • Strong organizational, time management and prioritization skills.
  • Able to take a creative approach to situations and problem solving.
  • A skilled team player.


 

Project Manager
The Project Manager is responsible for the coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.
Responsibilities
 
1. Analysis and Solution Definition
  • Quickly understands the business issues and data challenges of client’s organization and industry.
  • Lead efforts to analyze, design, and document requirements for new solutions and enhancements to existing applications
  • Identifies client organization’s strengths and weaknesses and suggests areas of improvement.
  • Reviews and prepares requirements, specifications, business processes and recommendations related to proposed solution.
  • Responsible for creating/updating documents required as part of the business process lifecycle (Statements of Work, business & functional requirements, detail functional design, technical design input, Use Case and process documents)
  • Participate actively in business development in the related projects and industry
2. Project Execution
  • Assist in Drawing up the project plans
  • Direct implementation of project activities, as outlined in the project plan.
  • Perform and ensure that the Project Management Lifecycle of any given project is completed i.e. Project Initiation, Planning, Implementation, Control and Closure
  • Proactively identify and re-assess the required decision making, problem solving and/or evolving changes in the project (present or future) as the demand/ situation progresses
  • Manage stakeholders’ expectations on the respective project’s investments, requirements, performance and deliverables
  • Identify and analyse the respective project’s strengths, weaknesses, opportunities and risks, establish contingency plans and identify trigger events and responsibilities for initiating mitigating action
  • Facilitate meetings and discussion as needed during the project lifecycle.
  • Assists in enforcement of project deadlines and schedules.
  • Communicates and applies project standards.
  • Manages resources in accordance with project schedule
3. Technical Recommendation and Testing
  • Defines test conditions.
  • Develops accurate and complete test plans.
  • Leads testing efforts.
  • Conducts testing according to plan.
  • Ensures issues are identified, tracked, reported on and resolved in a timely manner.
  • Works with client personnel to identify required changes.
  • Communicates needed changes to development team.
  • Identifies and documents system deficiencies and recommends solutions.
4. Technical Understanding
  • Coordinate with technical development team to ensure complete understanding of functional specifications
  • Proficient in Microsoft Office suite.
5. Client Management
  • Anticipates client needs before they arise and presents solutions to project management that encompass issues at hand.
  • Understands expectations that were set with client and recognizes when issues/events may affect delivery.
  • Develops relationships with client personnel that foster client ties.
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
  • Consistently delivers high-quality services to our clients.
6. Internal Operations
  • Accurately completes and submits time and expense reports in a timely manner
  • Accurately completes and submits status reports in a timely manner Complies with all policies and procedures
7. Authority
The authority of the Project Manager is vested in the Client Engagement Manager. Consultation with and regular updates to the Client Engagement Manager are critical for success in this role.

Key Performance Indicators
  • Project plans
  • Projects Delivered On/Under Time
  • Projects Delivered On/Under Budget
  • Processes optimization
  • Project inception report
  • Project documentations
  • Reporting project status and escalations in a timely manner
Required Skills & Competencies:
  • Post graduate training in project management
  • A master’s degree in business
  • Knowledge about computer applications and software regarding project development and management
  • Two years working experience with at least one year supervisory or managerial experience
  • Excellent communication and writing skills
  • Knowledge of resource utilization
  • Strong knowledge about customer service
  • Good management and leadership abilities
  • Ability to grasp the requirements of clients and implement them in the project
  • Ability to identify risk factors and suggest alternative solutions
  • Project Management Tools
  • Hands-on experience in projects management.
Interested candidates are requested to submit their CVs and a convincing cover letter to [email protected] indicating the job title applied for by 25th April 2014. 

Only shortlisted candidates will be contacted.
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