Customer Relation Executive, Designer, Telesales at Ringier Kenya

On Wednesday, June 18th, 2014
Reports to: Customer Relations Manager
 
Role Purpose: Ensure world class customer support and care for our customers.
 
Key Responsibilities
  • Ensure delivery of reputable world class customer support, and promote and maintain the Company’s image.
  • Handle walk in customers
  • Customer education
  • Interact, respond to and follow up on all queries and comments
  • Investigating and resolving clients complaints /issues
  • Keeping accurate records of discussions or correspondence with customer
  • Ensure all enquiries made via phone and email are responded to within 1 hour and resolved within 24 hours

Person Specification

  • A Bachelor’s degree in Communication, Public Relations, Marketing or IT.
  • A minimum of 2 year proven experience in customer relations.
  • Computer literacy in MS Office and email required, including internet proficiency.
Skills and Attributes
  • High level of professionalism and work ethic.
  • Helpful, willing and friendly attitude.
  • Excellent interpersonal and communication skills.
  • Self- motivation and disciplined.
  • Great team worker
  • Attention to detail.
  • Flexible
  • Technology Savvy
  • Smart, innovative and creative

Email CV to: [email protected]

Deadline: 20th June 2014

Vacancy: Designer

Reports to: Content Manager
 
Role Purpose: Come up with creative designs that will appeal and communicate to clients.
 
Key Responsibilities
  • Execute visual elements in local projects including online graphics and offline material
  • Redefine designs within the constraints of cost and time
  • Present finalized ideas and concepts
  • Work with a wide range of media, including photography (video editing is an added advantage)
  • Proof read to produce accurate and high-quality work
  • Contribute ideas and design artwork to the overall brief
  • Work on layouts and art working pages ready for print’

Person Specification

  • A Bachelor’s degree in Communication, Public Relations, Marketing or IT.
  • A minimum of 1 year proven experience.
  • Computer literacy in MS Office and email required, including internet proficiency.
  • Competent with Adobe Suite – Photoshop, Illustrator, InDesign, Flash (added advantage), Dreamweaver
Skills and attributes
  • High level of professionalism and work ethic.
  • Helpful, willing and friendly attitude.
  • Excellent interpersonal and communication skills.
  • Self- motivation and disciplined.
  • Great team worker
  • Attention to detail.
  • Flexible
  • Technology Savvy
  • Smart, innovative and creative
Note: An up to date CV and portfolio needs to be provided.
Email CV to: [email protected]

Deadline: 20th June 2014

Vacancy: Telesales
Reports to: Head of Sales
 
Role Purpose: Cold calling, merchant follow up and answering queries.
 
Key responsibilities
  • Generate leads, set appointments and follow up on prospective merchants
  • Share any relevant information needed by merchants
  • Meet revenue targets
  • Promptly respond to e-mails and telephone calls
  • Up sell and cross sell of company products
  • Market education
  • Prepare daily progress reports

Person Specification

  • A Bachelor’s degree or Marketing related qualification is advantageous.
  • A minimum of 3 year proven experience in telesales, preferably in the internet industry (online retail, banking or e-commerce).
  • Computer literacy in MS Office and email required, including internet proficiency.
Skills and Attributes
  • High level of professionalism and work ethic.
  • Excellent interpersonal and communication skills.
  • Self- motivation and disciplined.
  • Great team worker
  • Attention to detail.
  • Technology Savvy
  • Smart, innovative and creative
Email CV to: [email protected]

Deadline: 20th June 2014
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