Customer Relation Executive, Designer, Telesales at Ringier Kenya
Reports to: Customer Relations Manager
Role Purpose: Ensure world class customer support and care for our customers.
Key Responsibilities
- Ensure delivery of reputable world class customer support, and promote and maintain the Company’s image.
- Handle walk in customers
- Customer education
- Interact, respond to and follow up on all queries and comments
- Investigating and resolving clients complaints /issues
- Keeping accurate records of discussions or correspondence with customer
- Ensure all enquiries made via phone and email are responded to within 1 hour and resolved within 24 hours
Person Specification
- A Bachelor’s degree in Communication, Public Relations, Marketing or IT.
- A minimum of 2 year proven experience in customer relations.
- Computer literacy in MS Office and email required, including internet proficiency.
Skills and Attributes
- High level of professionalism and work ethic.
- Helpful, willing and friendly attitude.
- Excellent interpersonal and communication skills.
- Self- motivation and disciplined.
- Great team worker
- Attention to detail.
- Flexible
- Technology Savvy
- Smart, innovative and creative
Email CV to: recruit@ringier.co.ke
Deadline: 20th June 2014
Vacancy: Designer
Reports to: Content Manager
Role Purpose: Come up with creative designs that will appeal and communicate to clients.
Key Responsibilities
- Execute visual elements in local projects including online graphics and offline material
- Redefine designs within the constraints of cost and time
- Present finalized ideas and concepts
- Work with a wide range of media, including photography (video editing is an added advantage)
- Proof read to produce accurate and high-quality work
- Contribute ideas and design artwork to the overall brief
- Work on layouts and art working pages ready for print’
- A Bachelor’s degree in Communication, Public Relations, Marketing or IT.
- A minimum of 1 year proven experience.
- Computer literacy in MS Office and email required, including internet proficiency.
- Competent with Adobe Suite – Photoshop, Illustrator, InDesign, Flash (added advantage), Dreamweaver
Skills and attributes
- High level of professionalism and work ethic.
- Helpful, willing and friendly attitude.
- Excellent interpersonal and communication skills.
- Self- motivation and disciplined.
- Great team worker
- Attention to detail.
- Flexible
- Technology Savvy
- Smart, innovative and creative
Note: An up to date CV and portfolio needs to be provided.
Email CV to: recruit@ringier.co.ke
Email CV to: recruit@ringier.co.ke
Deadline: 20th June 2014
Vacancy: Telesales
Reports to: Head of Sales
Role Purpose: Cold calling, merchant follow up and answering queries.
Key responsibilities
- Generate leads, set appointments and follow up on prospective merchants
- Share any relevant information needed by merchants
- Meet revenue targets
- Promptly respond to e-mails and telephone calls
- Up sell and cross sell of company products
- Market education
- Prepare daily progress reports
Person Specification
- A Bachelor’s degree or Marketing related qualification is advantageous.
- A minimum of 3 year proven experience in telesales, preferably in the internet industry (online retail, banking or e-commerce).
- Computer literacy in MS Office and email required, including internet proficiency.
Skills and Attributes
- High level of professionalism and work ethic.
- Excellent interpersonal and communication skills.
- Self- motivation and disciplined.
- Great team worker
- Attention to detail.
- Technology Savvy
- Smart, innovative and creative
Email CV to: recruit@ringier.co.ke
Deadline: 20th June 2014
Deadline: 20th June 2014
