Senior Travel Desk Executive at Techno Brain

On Monday, August 18th, 2014
Techno Brain, an ISO 9001: 2008 certified & CMMI Level 3 Company, is Africa’s leading custom software application provider. 
Techno Brain offers innovative software solutions to Government, NGO, and large Private organizations. 
Due to the recent expansions Techno Brain seeks to recruit an excellent Senior Travel Desk Executive to service the entire Techno Brain at a Global level.


  • Doings flight reservations
  • Ensuring clients are well briefed on visa and health requirements
  • Ensuring clients are well briefed on any schedule changes or flight cancellations
  • Checking queues all the time so as to brief clients on any flight changes and clearing any unwanted bookings in the systems
  • Adhering to ticketing rules and conditions
  • Ensuring all bookings have valid tickets
  • Ensuring supporting documents i.e. LPOs/emails/cash are attached to booking cards before forwarding to accounts
  • Ensuring all requests by clients are well responded to in good time and follow ups are made thereafter
  • Ensuring tickets to be voided are done so before the next day to avoid un-necessary penalties
  • Ensuring all refunds are forwarded to accounts immediately they are lodged in the system
  • Update clients profiles are they come in
  • Ensuring that am updated at hand on current fares and any notices from airlines/suppliers
  • Always seek approval on any discounts to clients who won’t qualify such
  • Always seek approval before issuing ANY ticket on credit thus all tickets issued must have fully valid supporting documents
  • Treating clients with passion since they are the business.
  • Any other duties as may be assigned from time to time.
  • Minimum 3 to 4 years of Travel booking experience.
  • IATA certification will be preferred
  • Good in communication and should be proactive, required for this role.
  • Experience of working for a medium to large company is preferred.
  • Should be able to work beyond office ( not necessarily in office) to   co-ordinate travels
  • Will be responsible to manage the Group’s travelling requirements. Involves prepare tion of Budgets, approval, planning, (including accommodation with Admin), booking in liaison with Travel agents.
If you meet the above requirements please email your CV to [email protected] by 30th August 2014 indicating your current and expected remuneration. 
Applications without salary details shall not be considered.
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