IT Services Administrator at Resolution Insurance Company Ltd

On Thursday, October 16th, 2014

Resolution Insurance Company Ltd is a general insurer offering innovative and responsive insurance solutions. We have learned to adapt in this constantly changing society, and develop comprehensive products that are relevant to our clients. 

We currently have over 60,000 members in our fold and have partnered with over 500 medical service providers across East Africa; a strong network of hospitals, clinics and doctors.
In pursuit of our ambitious growth plan, we are looking to fill the position below in our IT Department.

Job Purpose: Reporting to the Head of IT the overall purpose is to ensure effective administration of all Resolution Insurance helpdesks and is responsible for data backups as key role in I.T disaster recovery planning.

Key Responsibility Areas:

  • Effectively administrate and support all Resolution issue tracking (Helpdesk) systems.
  • Ensure all mission critical systems are periodically backed up and transferred to the Disaster recovery site in line with the Resolution I.T Backup and Disaster recovery policy.
  • Ensure all I.T operational incidents are recorded in the I.T issue tracking system, logged, prioritized, assigned and closed against set KPIs.
  • Provide secondary administrative support for all issue tracking systems within the organization specifically medical operations, underwriting, actuarial as and when required.
  • Provide first level telephone or email support where possible/appropriate and managing appropriately the I.T issue tracking system.
  • Frequently liaise with users and monitor IT departments to ensure requests by them are satisfactorily handled by providing progress reports and resolution/closure updates.
  • Frequently prepare information to inform and guide users on IT services and day to day changes in operations.
  • Coordinate availability and location of IT resources with Infrastructure Support for development/ redeployment.
  • Coordinate monthly Inspections of IT, Infrastructure and facilities assets to ensure standards are met.
  • Communicate frequently with affected users on progress, resolution and closure of support requests
  • Produce all service delivery and KPI measurement reports.
  • Co-ordinate the I.T support team to ensure that user queries are resolved in time.
Required Qualifications, Knowledge, Skill and Ability
Knowledge & Experience Required
  • Degree or Diploma in IT
  • At least 1 year experience working in an IT department in a similar position.
  • Above Average working knowledge of IT and computing
  • Good Communication, Leadership and Problem solving skills
  • A proven ability to build strong client relationships and maintain an excellent customer focus
If you believe you are a team player and would be a valuable resource to this ever growing brand, kindly make your application on 

By COB, Wednesday 22nd October 2014
Only shortlisted candidates will be contacted.
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