Senior IT Officer at Kencall

On Tuesday, November 4th, 2014

Kencall is a contact centre that provides both call centre and business processing (BPO) services to organizations worldwide. 

There exists an opportunity for self-driven individuals to become part of this company. 
We seek the services of a suitably qualified candidate to fill the position of a Senior IT Officer.
Vacancy: Senior IT Officer
Reporting To: IT Manager
Job Purpose: Provide high level technical support, guidance, assistance and follow up. And to ensure systems run smoothly in the organization


  • Setting up new users’ accounts and profiles and dealing with password issues;
  • Responding within agreed time limits to call-outs/breakdowns
  • Planning and undertaking scheduled maintenance grades
  • Investigating, diagnosing and solving computer software & hardware faults
  • testing and evaluating new technology;
  • Conducting electrical safety checks on computer equipment.
  • Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;
  • troubleshooting system and network problems
  • Maintaining records and software licenses
  • Provide end user support for all LAN applications
  • Assist and train the first line at the helpdesk on matters they cannot resolve at that level
  • Field incoming problem tickets escalated from the helpdesk or end users to resolve software issues as the first call support level
Skills & Requirements
  • College diploma/university degree in the field of computer science or Information systems
  • Prior work experience gained in  IT sector
  • Ability to maintain confidentiality at all times
  • Flexible to work on shifts
  • Good in multi-tasking
  • Ability to work independently
  • Basic hardware & software troubleshooting skills
  • Ability to analyze software/database errors in a complex business environment
If you possess the necessary qualifications and experience, please send your Cv with the REF: KCWORLD/Y14/NOV APPLICATION FOR SENIOR IT OFFICER to [email protected] or [email protected]

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