Complaints Officer at Independent Policing Oversight Authority (IPOA)

On Monday, February 2nd, 2015
The Independent Policing Oversight Authority (IPOA) is a state Authority created under an Act of Parliament No.35 of 2011, which provides for civilian oversight over the work of the police.
IPOA is mandated to hold the police accountable to the public in the performance
of their functions.
IPOA wishes to recruit a results-oriented Kenyan citizens with drive, vision and creativity to fill the following vacancy at the Authority: Complaints Officer
IPOA Grade 7
Ref: IPOA/HR/09/2015
Job Summary: This is the entry grade for this cadre. An officer at this level will work under the guidance of a senior officer. 

Duties and responsibilities at this level will entail:

  • Receiving and processing complaints;
  • Updating the complaints management database;
  • Liaising with the complaints clients and informing on the status accordingly;
  • Organizing and maintaining reports on complaints;
  • Making enquires and follow-ups of complaints made to relevant state agencies;
  • Conducting preliminary investigations and statement taking; and
  • Participating in complaints management review meetings.
Job Specifications
For appointment to this grade, an officer must have:
  • Diploma in any of the following disciplines: Law, Criminology, Dispute Resolution, or equivalent qualifications from a recognized institution;
  • A relevant Degree will be an added advantage; and
  • Certificate in computer application skills.
Additional Information
All shortlisted Candidates shall be required to produce originals of their National Identity Card, Academic and Professional Certificates and Transcripts and Testimonials.

They will also be required to obtain clearance from the following bodies.

i. Kenya Revenue Authority (KRA)

ii. Ethics and Anti- Corruption Commission (EACC)

iii. Higher Education Loans Board (HELB); and

iv. Directorate of Criminal Investigations (DCI)

How to Apply
Interested persons should send their applications quoting the job reference number and the title of the position.
Applications should be accompanied with a curriculum vitae containing details of
qualifications, experience, present position, current and expected remuneration, copies of professional/academic certificates, telephone, e-mail address and contacts of three references.
Applications should be sent or delivered to the address below:
The Chief Executive Officer
Independent Policing Oversight Authority,
ACK Garden Annex, 3rd Floor,
1st Ngong Avenue.
P.O. Box 23035-00100,
Applications should be received not later than 13th February 2015.
IPOA is an equal opportunity employer and shall not in its recruitment discriminate on the basis of race, religion, colour, ethnic origin, political affiliation, sex or sexual orientation, pregnancy, marital status, disability, health or social status.
IPOA is an equal opportunity employer

Guarding Public Interest in Policing
Posted in Law
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