IT Officer at ACTED Kenya

On Thursday, March 19th, 2015
Department: Logistics 
Position: IT Officer
Direct Hierarchy: Country Logistics Manager
Contract duration: 1 year
Location: Mogadishu, Somalia with extensive travels to south central.
Starting Date: April, 2015

ACTED (Agency for Technical Cooperation and Development) is a non- political and non-confessional international NGO founded in 1993 and headquartered in Paris, France.

The organization’s vocation is to save lives, assist vulnerable populations and bring hope to those in need for a better future.
ACTED is looking for professionally confident, self-motivated, experienced and committed team player to fill the IT Officer position in Mogadishu, Somalia.

Main Objective: To perform transparent and efficient IT management for ACTED programs in Somalia

Reporting to the Capital IT officer, his/her duties will include;

  • To implement and ensure that the Data backup plan is regularly carried out, reviewed and updated.
  • In collaboration with Nairobi Team, conduct ICT needs assessment in mission and provides ICT effective and efficient solutions including but not limited to software upgrades and infrastructure improvements.
  • Build the capacity of staff in ICT through on and off the job training in the mission.
  • Represent ACTED and participate in relevant ICT related forums and activities.
  • Carry out planned IT infrastructure improvements as agreed.
Technical Support
  • Perform helpdesk functions.
  • Liaise with Nairobi IT team to implement network security and ensure the safe set up of new equipment.
  • Assist in setup of equipment such as laptops, data projectors, sound systems and other specialist ICT equipment, ensuring that systems are ready for use and operating correctly.
  • Deliver hardware and IT resources to work areas as required.
  • Implement a maintenance schedule for all computer hardware, and escalations to Nairobi.
  • Perform daily documentation and helpdesk duties/activities as they occur
  • Assist in resolving user logons issues, mapping drives, wireless internet password
  • Assist users to setup up for meeting ie projector, speaker, laptops, and cables as request by user
 Network Administration Support
  • Setup and support office computer networks, printers
  • Perform basic diagnostic routines and escalations to ISPs
  • Managing basic user outlook request i.e. achieving, webmail logins and escalation of additional outlook user need to Nairobi Team.
  • Routine check of the condition of the network and propose necessary upgrades or changes to ensure efficiency.
  • Installation, configuring  and maintaining server of severs
  • Escalate problems and liaise with the Helpdesk/Nairobi team to request further support
Quality Assurance and On-Going Development
  • Liaise with nominated external ICT service providers in relation to quality of service.
  • Undertake ICT risk assessments aimed at safeguarding health and safety at work.
Required Profile
The job holder must Be Somali national and should possess:
  • University degree preferably in information technology, computer science.
  • At least four years of experience of communications within Non-Governmental Organizations.
  • Skill in Operating Systems Windows 7 and 8,and Web Applications
  • Skill in Microsoft  office 2010,2013, and working with outlook 2010,2013,
  • Must demonstrate the following competencies:
  1. Interpersonal skills
  2. Pro activity
  3. Proficiency in operational area
  4. IT Report Writing Skills
Application Procedure
Qualified persons with the required skills are invited to submit their applications (cv and cover letter) to [email protected] on or before March 27, 2015.
Please do not attach any other documents while sending your applications, if required they will be requested at a later stage.

ACTED reserves the right to hire prior to the application deadline.

Please note that only the shortlisted candidates will be contacted.

ACTED is an Equal Opportunity Employer. 
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