IT Support Technician at Family Media TV

On Thursday, March 19th, 2015
  • Computer science degree or equivalent.
  • Knowledge of systems and Network administration.
  • Awareness of IT trends and opportunities
  • At least 4 years’ experience.
  • Systems administration skills
  • Network administration skills
  • Trouble shooting and fault diagnosis skills for PCs
  • Troubleshooting knowledge of Apple machines will be an added advantage.
  • Excellent repairs and maintenance skills
  • User training skills & support
  • Analytical skills
  • Reporting skills
  • Excellent communication and inter personal skills.
Duties and Responsibilities
  • To log support calls and document their outcome to facilitate the resolution of common queries.
  • To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.
  • To maintain the existing PCs and peripherals to agreed standards under the direction of Systems Administrator or the Team Leader, by performing upgrades, new installations and carrying out routine procedures.
  • To assist in the compilation and maintenance of an accurate inventory of hardware and software.
  • To liaise with colleagues in the department to ensure continuity of service for all users.
  • To provide at all times a professional, courteous and rapid response to individual users.
Qualified and interested candidates should email a cover letter and a copy of resume to [email protected] by 31st March 2015.
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