After Sale Services Agents at StarTimes Media

On Friday, May 15th, 2015
Number of Positions: 5
Department: Operations
Reports To: After Sales Service Manager

Duties and Responsibilities
  • Ready to work on night shift or early morning shift even weekends
  • Antenna installation, cable networks installation, coaxial cabling connections and installations.
  • Routine maintenance and repair of electronic gadgets
  • Collect customer inquiries, explain product function and resolve problems
  • Work with the customers to ensure they are properly serviced
  • Provide onsite service to customers as designated
  • Project a professional company image through effective services to customer.
  • And any other work given  by the supervisor / management
Skills and Competencies:
  • Clearly demonstrate location awareness of area of posting and its environs
  • Excellent communication skills (verbal and written)
  • Strong interpersonal skills
  • Prior experience in customer service
  • Must be a resident or ready to stay in Nairobi, Kisumu, Meru, Kiserian, Mombasa or Malindi and the environs
  • Flexibility with regard to work schedule
  • Intermediate computer proficiency and IT skills
Education / Experience:
  • A degree or diploma from a recognized institution or certificate with experience.
  • Basic understanding of electronic engineering is a must
  • A minimum of 1 years’ experience
  • Sales or customer service experience will be added advantage.
Note: Qualified candidates should send their application letters and CV’s quoting relevant skills and experience to [email protected]

Interviews will be done on a rolling basis until the position is filled. 

Only shortlisted candidates will be contacted.
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