Claims Officer at Kenindia Assurance Company Limited

On Monday, June 1st, 2015
Department: Claims
Section: Miscellaneous / Non- Motor
Reports To: Head of Fire / Miscellaneous

Location / Branch: Head Office

Main Purpose of the Job (Job Summary): To conduct a proper analysis of claims, ensure proper claims registration, processing and reviewing in line with the departmental targets to achieve overall business objectives.

Main Responsibilities
  • Registering claims for proper records and ensuring the correct data is input and captured in the system
  • Appointing of service providers so as to quantify liability
  • Ensuring that claims service providers meet agreed service levels timelines
  • Acknowledging claims and calling for outstanding documents from the stakeholders to ensure proper documents have been collected for ease of claim processing
  • Notifying internal stakeholders of large claims
  • Analyzing and studying adjuster/ assessors report to establish occurrence of event and that it conforms with policy terms and conditions
  • Processing claims to ensure amicable settlement by prepare claim notes for approval
  • Preparing reports
  • Communicating in writing and meeting insured/clients of settlement offers and of recommendation in service provider reports in order to mitigate future losses.
  • Ensuring salvage collection is done
  • Ensuring claims are settled within approved company guidelines 
  • Reviewing of claims reserves to ensure true picture of Company claims status
  • Ensuring that there is proper customer service to both internal & external clients by providing correct information & documents
Key Deliverables
  • Accurate and timely delivery of reports
  • Ensuring Customer/Stakeholder feedback
  • Customer Satisfaction.
Key Interfaces
  • Accounts
  • Branch
  • G4S
  • Legal
  • Human Resources
  • Internal Staff
  • Service Providers
  • Brokers/Agents
  • Insured
  • Salvage buyers
  • Direct clients
Academic Qualifications
  • O – Level
Professional Qualifications
  • Part or full AIIK/ACII
Key Job Skills
  • Negotiation skills
  • Influencing skills
  • Customer management
  • Analytical skills
Insurance Skills
  • Claims management
  • Policy interpretation skills
General Skills
  • Communication skills
  • Interpersonal skills
  • Customer Service
  • IT skills (fluency)
Our Competencies / Behaviours
  • Integrity
  • Reliability
  • Transparency
  • Professionalism
  • Teamwork
  • Quality
Relevant Experience
  • At least 2 years of relevant experience
eMail application to [email protected]

Deadline: 9th June 2015

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