Claims Officer at Kenindia Assurance Company Limited
Department: Claims
Section: Miscellaneous / Non- Motor
Reports To: Head of Fire / Miscellaneous
Main Purpose of the Job (Job Summary): To conduct a proper analysis of claims, ensure proper claims registration, processing and reviewing in line with the departmental targets to achieve overall business objectives.
Location / Branch: Head Office
Main Purpose of the Job (Job Summary): To conduct a proper analysis of claims, ensure proper claims registration, processing and reviewing in line with the departmental targets to achieve overall business objectives.
Main Responsibilities
- Registering claims for proper records and ensuring the correct data is input and captured in the system
- Appointing of service providers so as to quantify liability
- Ensuring that claims service providers meet agreed service levels timelines
- Acknowledging claims and calling for outstanding documents from the stakeholders to ensure proper documents have been collected for ease of claim processing
- Notifying internal stakeholders of large claims
- Analyzing and studying adjuster/ assessors report to establish occurrence of event and that it conforms with policy terms and conditions
- Processing claims to ensure amicable settlement by prepare claim notes for approval
- Preparing reports
- Communicating in writing and meeting insured/clients of settlement offers and of recommendation in service provider reports in order to mitigate future losses.
- Ensuring salvage collection is done
- Ensuring claims are settled within approved company guidelines
- Reviewing of claims reserves to ensure true picture of Company claims status
- Ensuring that there is proper customer service to both internal & external clients by providing correct information & documents
Key Deliverables
- Accurate and timely delivery of reports
- Ensuring Customer/Stakeholder feedback
- Customer Satisfaction.
Key Interfaces
Internal
- Accounts
- Branch
- G4S
- Legal
- Human Resources
- Internal Staff
External
- Service Providers
- Brokers/Agents
- Insured
- Salvage buyers
- Direct clients
Academic Qualifications
- O – Level
Professional Qualifications
- Part or full AIIK/ACII
Key Job Skills
- Negotiation skills
- Influencing skills
- Customer management
- Analytical skills
Insurance Skills
- Claims management
- Policy interpretation skills
General Skills
- Communication skills
- Interpersonal skills
- Customer Service
- IT skills (fluency)
Our Competencies / Behaviours
- Integrity
- Reliability
- Transparency
- Professionalism
- Teamwork
- Quality
Relevant Experience
- At least 2 years of relevant experience
eMail application to recruitment@kenindia.com
Deadline: 9th June 2015
