Call Center Operators at Food and Agriculture Organization of the United Nations
Vacancy Announcement No: FAO/33/2015
Issued on: 29 October 2015
Deadline for Application: 11 November 2015
2 positions
Grade Level: SC4
Contract Type: Service Contract
Duty Station: Nairobi, Kenya
Organizational Unit: FAO-Somalia
Eligible Candidates: Kenyan nationals only
Anticipated start date: Immediately
General description of tasks and objectives to be achieved: Under the overall supervision of the FAO Somalia Representative and direct supervision of the Compliance Officer, the Call Centre Operator will contribute to efforts that monitor projects outputs against work plan and targets, including those of the Service Providers for the overall FAO Somalia Programmes.
The operator will:
- Assist in collecting data and information on the activities of each component of the FAO emergency and programme components
- Assist in compiling the data for each components of the emergency and programmes
- Organizes and conducts phone-based surveys for the units utilizing a pre-existing format
- Follow FAO SO survey methodologies and existing formats for data and metadata storage (databases, tools, protocols)
- Be available to receive phone calls from key informants and record data in standard template (green-line calls)
- Enter data received from key informants into FAO SO databases
- Maintain a schedule of surveys and work efficiently towards their completion
- Perform other related duties as required..
Minimum Requirements
Education:
- Completion of secondary school education.
- Diploma level education will be an advantage.
Work Experience:
- Minimum of 3 years relevant work experience working in communications or outreach position.
Technical Competencies
- Systematic and efficient approach to work assignments.
- Ability to manipulate large data sets; excellent attention to details; communicates with supervisors and colleagues on a regular basis;
- Good judgment and analytical ability; candid and trustworthy when issues are raised.
- Ability to work under minimum supervision.
Languages:
- Working knowledge (level C) of the FAO official language used for communication within the country (English, French or Spanish) and working knowledge of the local language(s) is required.
- Fluency and knowledge of Somali language is essential for this position.
IT Skills:
- Ability to effectively use standard office software, such as MS Office (Windows, Word, Outlook, Excel, Exchange) etc.
- Ability to use accounting software and other information systems and databases to insert data, make enquiries, retrieve/define ad hoc reports and analyses and edit results in appropriate format.
Office Management Skills:
- Systematic, well-structured and efficient approach to work assignments.
- Analytical ability, accuracy and consistency.
- Exercise diligence and care in dealing with records and expenditures.
Interpersonal Communications and Teamwork Skills:
- The incumbent must possess a cooperative spirit, flexibility and openness to work in an international environment.
- Tact and courtesy.
- Ability to establish and maintain effective working relationships with people of different national and cultural background.
How to Apply:
Interested applicants are required to submit
(1) a covering letter,
(2) detailed Curriculum Vitae and
(3) Personal Profile form (PPF) from FAO iRecruitment.
To create the PPF, please follow the instructions available at: http://www.fao.org/employment/irecruitment-access/en/
In order for your application to be properly evaluated, please ensure that all sections of the on-line profile are completed.
Please send your application to HR-Somalia@fao.org quoting the Position Title and Vacancy Announcement No. “Call Center Operators, FAO 33 2015” in the subject heading.
Applications received after the closing date and applications without all the specified/ required documents will not be given consideration.
Only short listed candidates will be contacted.
