CLIC Support Officer at Marie Stopes Kenya (MSK)

On Friday, November 20th, 2015
Marie Stopes Kenya (MSK) has been a pioneer in the field of sexual and reproductive health (SRH) services in Kenya for the last 30 years. 
In line with our mission and vision, MSK continues to deliver high quality SRH services through multiple service delivery channels that include a network of MSK clinics, mobile outreach teams, dedicated MSK call centre, social marketing and a network of private providers within the AMUA social franchise.

Marie Stopes International has initiated a programme to radically transform the management information systems (MIS) used by its clinics, outreach teams and support offices in 43 countries. 

With the support of the MIS team in London the MIS CLIC Coordinator will manage and support the implementation of the new management information system (CLIC) in centre and outreach teams. 
This will include undertaking analyses of each team’s operations, adapting training, processes and other tools to support these teams, cascade training of centre and outreach staff. 
This role will also support MSK’s wider projects in areas such as defining standards, strengthening data quality, improving reporting systems, and creating a culture of information use.

They report to the Deputy Director of Programme Operations and are part of the Programme Operations Department.

The strategic purpose of the Programme Operations Department is to ensure excellent delivery of all MSK programme activities and the development and funding of new work.

Job Title: CLIC Support Officer

Location: Nairobi
Reporting to: Deputy Director of Programme Operations
Probationary Period: 3 months

Contract Type: 2 years with possible extension

The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE

The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, pioneering, sustainable and people centered

Key Responsibilities   

  • MIS implementation support: Support all aspects of the implementation of new management information systems in MSK
  • MIS tools expertise: Develop expertise in CLIC, and support teams in using the system and related processes. 
  • Ensure the MIS continues to meet the organisation’s needs, including initiating necessary adjustments of the configuration in consultation with key stakeholders, and review processes and data use.
  • Manage the roll-out of the MIS to frontline staff, including developing detailed roll-out plans, and managing the implementation of new processes and software
  • Ensure all appropriate staff are properly trained on the use of the system, and where necessary develop manuals/training materials.
  • Manage the flow of MIS data throughout the country programme, including maintaining infrastructure (internet, CLIC Data Warehouse etc.), closely monitoring submissions by all teams, and ensuring that data is submitted within deadlines.
  • Take final responsibility for data quality in the MIS, by developing systems to monitor data quality, routinely analysing it, and addressing issues that deadlines.
  • Build MIS analysis and reporting capacity, including developing new MIS reports, undertaking detailed analyses of MIS data, and training key users on how to do analysis and reporting themselves.
  • Take final responsibility for the confidentiality and security of all MIS data, including information governance training, and developing rigorous back-up processes.
  • Foster a culture of evidence-based decision-making throughout MSK, by developing reports and tools that support frontline staff in their day-to-day decisions, and by working with senior managers to integrate MIS data into management processes.
  • MIS implementation support: Support all aspects of the implementation of new management information systems in MSK.
  • Successful use of the MIS throughout the MSK programme
  • Minimal downtime on CLIC
  • All MSK service income is documented in CLIC
  • All staff understand their responsibly in relation to CLIC 
Knowledge, Skills and Experience


  • Degree in MIS, M&E, IT or any other numerate discipline.
  • Certificate or vocational qualification in MIS, M&E or another analytical field, or formal certification in databases, analysis etc.
Skills / Experience:
  • Experience in setting up and managing complex data collection systems.
  • Experience in undertaking complex analysis using Excel, Crystal, SPSS or similar.
  • Experience in producing clear and simple reports, including charts & graphs, for end-users.
  • Experience in change management and project management.
  • Experience in presenting to and persuading diverse audiences, and in delivering training to users.
  • Desirable: experience in using databases to manage, query and extract data.
  • Excellent communicator in both English and local language, with strong persuasion and negotiation skills, and able to explain complex MIS concepts to non-experts.
  • Highly numerate, with strong conceptual and analytical skills
  • Good skills in managing and analysing data with Excel and/or databases (e.g. Access)
  • Detailed understanding of M&E theory and practice.
Attitude / Motivation:  
Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. 
There are 13 key behaviours that MSI encourages in all employees and they are defined below:


  • Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
  • Thinking creatively and outside of the box so that ideas generated create a positive outcome
Effective Communication
  • Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
  • Being responsive to changing priorities and demands
Working Efficiently
  • Planning, prioritising and organising work to ensure work is accurate and deadlines are met
Sharing Information
  • Sharing information and knowledge whilst maintaining confidentiality
Focus on Learning
  • Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
  • Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
  • Drive and determination to deliver results
  • Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
Embracing Change
  • Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
  • Motivation towards achieving quality results to maximise potential
Team Player
  • Working as part of a team by being supportive, flexible and showing respect for each other
How to Apply

Applications quoting the position title with detailed CV, with contact details of 3 referees (1 of which should be immediate, 1 former supervisor and 1 any other) should be submitted to:

[email protected]

On or before 3rd December 2015

Only shortlisted candidates will be contacted

NB: Please clearly indicate in the subject line as “CLIC Support Officer”

Marie Stopes Kenya is an equal opportunity Employer

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