Reporting to: Lead, Tech Support

Hours: 8:30 – 17:30, Monday- Friday and beyond when required

Location: Nairobi, with occasional local travel required

Purpose of the position: This job’s purpose is to provide support to the business operations through ICT by providing standards, skills, experience & guidance in implementing the most efficient technology to achieve the company vision & mission.

Responsibilities & duties

• Provide both onsite and remote technical & end user support.
• Assist in managing the call center dialer system, Asterisk based
• Troubleshooting of any hardware issues, repairs & where need be replacement of any faulty hardware e.g. laptops, laptop batteries, phones, printers for different business departments.
• Schedule branch visits.
• Software installation like antivirus & troubleshooting for the entire business unit.

Academic & trade qualifications

Essential: Undergraduate Degree

Desirable: Information Technology, Computer Science or related field
Work experience & skills

Essential:

• Strong networking skills, hardware and software trouble shooting skills
• 1 year working experience in a busy IT environment
• Strong written and verbal communication skills
• Excellent critical thinking skills

Personal qualities & behavioral traits

Essential:

• Ability to perform multiple tasks simultaneously, employing effective time management and organizational skills
• Ability to work independently and as a team to meet deadlines, goals and objectives

Performance review period: Initial 6 month probation. Upon successful completion of the probation period. Annual reviews will be conducted in April.

If you are interested and meet the above requirements and competencies, kindly send your cv and cover letter detailing your suitability for the position applied for to careers@4g-capital.com.

Kindly headline your application Tech Support