Department: Call Center Reports To: Call Center SupervisorJob Objective: The Call Center Quality Monitor is responsible for monitoring and documenting Agent call quality in support of the departmental quality goals and initiatives. The Quality Monitor evaluates both verbal and written customer contact by Agents. This team member participates in the design of all quality monitoring ...
Region: Nairobi Reporting to: Customer Experience Manager – Training Range: R3 Department: Customer Experience Centre Role Purpose: He /She will execute learning programs in the Customer Experience Center to ensure service provided by Customer Experience Officers is up to the expected standards, meets ...
Vacancy: 2 Positions Region: Nairobi Reporting to: Customer Experience Manager- Workforce and Reporting Range: R3 Department: Customer Experience Centre Role Purpose: He/she will be involved in extracting data from systems in a call centre and transforming ...
Region: Nairobi Reporting to: Customer Experience Manager- Quality Range: R3 Department: Customer Experience Centre Role Purpose: He/she will Execute Quality Analysis and Quality Assurance by ensuring services provided by Customer Care are up to the expected standards, meet customer needs and provide the best customer experience. Work with the Training Team, ...
Reporting to: Team Leader Supervises: None Job Summary: Horizon Contact Centers is a fully on demand International Contact Center and Business Process Outsourcing (BPO) Company, with a world-class facility within Nairobi, Kenya fully enabled to service the global market by deploying the best of breed technology to run its operations 24 hours a ...
Region: Nairobi Reporting to: Chief Corporate Communications Officer Range: R2U Department: Corporate Communications Role Purpose: The purpose of this position is to enhance Telkom Kenya’s relations with all key media houses in the country as well as improve Telkom Kenya’s stakeholder relations and engagements. The holder of this role will also steer the Company’s ...
About the position: Work in a virtual environment where you will experience lively office atmosphere. You will be a part of a team which has a Project Manager, Junior Manager, Quality Analyst & Trainers. About you: You can be one in here if you love the idea of: Making extra money after your college/office hours ...
Africa Internet Group is Africa’s leading internet firm, with already over 3,000 employees in over 20 African countries and huge successes such as Jumia.com, Kaymu.com, Hellofood.com, Lamudi.com, Easy Taxi, Carmudi.com and Jovago.com. It is led by top talented leaders offering a great mix of local and international talent and is backed by MTN, Millicom and ...
Department: HR Location: Kenya Job Ref: HR-01/2015 Purpose: Reporting to the Head, Employee Relations and Wellness this position implements the disciplinary and grievance handling policies and procedures for an assigned Business Units Portfolio taking into account application of law, organization values, operational policies and procedures. It implements staff recognition programs and interventions that support delivery ...
Vacancy: Location: Nairobi (Industrial Area) Company: Kencall – Call Centre / BPO Requirements Excellent command of Turkish/Kurdish language Previous contact centre experience Good computer skills Friendly and professional Pro-active, determined and motivated Good listening skills Exceptional customer service skills If you possess the above skills send your Cv to hr@kencall.com or recruitment@kencall.com before 10th Feb ...
Jumia is the #1 leader of E-commerce in Africa. Our company is part of Rocket Internet, a global and leading incubator of startups specialized in e-commerce. We have already built in France successful companies like Groupon, Zalando, Wimdu, EDarling, and Glossybox… We are present in more than 20 countries in Europe, Middle East, Asia and ...
Jumia is the #1 leader of E-commerce in Africa. Our company is part of Rocket Internet, a global and leading incubator of startups specialized in e-commerce. We have already built in France successful companies like Groupon, Zalando, Wimdu, EDarling, and Glossybox… We are present in more than 20 countries in Europe, Middle East, Asia and ...
SNV Kenya is looking for a Kenyan national to fill a position of a: Communications Officer (Working 50% Within the MaMaSe project) SNV is a not-for-profit international development organisation. Founded in the Netherlands nearly 50 years ago, we have built a long-term, local presence in 38 of the poorest countries in Asia, Africa and Latin ...
Business Unit: afb Advance Hours: 8:00 – 17:00, Monday-Friday Location: Nairobi, with occasional local travel required Purpose of the Position: This role’s purpose is to perform assigned duties, ensuring professionalism, high productivity and delivery of world class service. Duties include, but are not limited to customer service, customer education, customer reactivation and collections. Responsibilities ...
We are looking for a Receptionist who is well knowledgeable with the standard operating procedures for guest relations. Some key responsibilities include: Deliver excellent customer service, at all times Assist in keeping the hotel reception area clean and tidy, at all times Deal with all enquiries in a professional and courteous manner, in person, ...
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