Customer Service Assistant Jobs at CIC Life
PURPOSE OF THE JOB
To ensure all Customers and Prospects are handled in a friendly and efficient manners as per the CIC Customer Value Proposition and to administer product support and query resolution to Customers
DUTIES & RESPONSIBILITY
- Answer all incoming calls within three rings professionally stating the company name and my name
- Transfer all incoming calls to the correct extension
- That all calls, e-mails and walk in Customers and Prospects are handled as per the CIC Customer Value Proposition, added to the contacts database and queries resolved within 24 hours of initial contact
- Escalate Customer queries to the relevant job role if necessary
- Create a record of all Customers and referrals
- Retrieve voice mail messages and re-establish contact with both internal & external Customers
- Make contact with CIC Customers by email, telephone calls, SMS and social media within the specified turnaround time
- Complete call logs and reports
- Handle traffic generated from marketing campaigns
- Visit the Branches to promote Customer Service
- Generate and distribute weekly Jipashe e-newsletter on Customer Service
- Participate in the Newsletter Committee
REQUIREMENTS
ACADEMIC QUALIFICATIONS
- Degree in business related field E.g Business Management, Business Administration or Marketing (preferable).
PROFESSIONAL QUALIFICATIONS
- Certificate in Customer Service
- COP an added advantage
RELEVANT WORK EXPERIENCE
- At least one years’ experience in marketing or Customer Service within the financial services industry
- Excellent Customer Service skills
- Excellent communication skills in both English and Kiswahili
- Highly ICT literate
- Excellent telephone etiquette skills
- Good understanding of ALL CIC products and the organisation structure
SKILLS/ KNOWLEDGE
If you meet the above requirements and consider yourself up to the challenge, please email your application and a copy of your CV clearly indicating on the subject of your email the job Ref No.
For example: Ref : Application for CUSTOMER SERVICE ASSISTANT Position to:
THE GROUP HUMAN RESOURCES MANAGER
CIC INSURANCE GROUP LTD
Strictly through Email to: recruitment@cic.co.ke
The application should reach us by close of business on 26th April 2013. Please note only shortlisted candidate will be contacted. If you do not hear from us by 15th May 2013 consider your application unsuccessful.
