Customer Relations Officers Jobs at Ndetika Rural Sacco

On Wednesday, May 8th, 2013

Customer Relations Officers

Reporting To
: Marketing Manager

Duties and Responsibilities

The purpose of the role is to achieve quality business growth through membership recruitment and product awareness.

The responsibilities incorporate Marketing and Selling NRS Products to existing and potential customers.


Key Responsibilities
  • New Customer Acquisitions both asset and liability
  • Generate new business from existing customers in NRS Sacco
  • Establish new business relationships with Employees of Corporate, SMEs & Institutional customers.
  • Ensure 100% participation in product promotional activities, customer events and scheduled product clinics.
  • Promote and extend the sales of NRS products to a defined market segment.
  • To consistently grow the loan book of NRS through personalized selling of NRS products to potential members.
  • To provide accurate product related information to all NRS members (Potential & Existing) to enable customers make an informed decision.
  • To sale assigned NRS products in a proper, professional and efficient manner and ensure he/she does not do anything likely to impair or damage the reputation or business of the society.
  • Ensure credit appraisals and recommendation for existing and prospective customers under the various loan products are submitted to the appropriate final approval authority within established turnaround times.
  • Be conversant with NRS policies and procedures pertaining to all NRS products and services and be able to adapt to change in these as well as technological changes and customer sophistication.
  • Assist in identifying customer needs not met by existing products and implementation of new products and services.
  • Keep abreast of the rapid pace of product development to be able to sell new products.
  • Assist in the organization and participate in Public relations activities and sponsorships that aim to improve NRS Sacco brand image in the market.
Application letter must be Hand Written and expected Salary Must be indicated and sent through post below.

Interested candidates who meet the above qualifications may send their applications enclosing copies of relevant certificates and testimonials, detailed CV including names and contacts of three referees to reach the undersigned on or before 16th May 2013

For more information please contact the C.E.O. on [email protected]

The C.E.O
Ndetika Rural Sacco Ltd
P.O. Box 575-00902
Kikuyu

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