MICROS – Fidelio is a global market leader in the hospitality management solutions and offers a wide range of scalable and modular property and central solutions for effective hotel management. 

To support this growth, we are seeking to fill the following positions:

• Define project scope, goals and deliverables that support business goals in collaboration with management and clients.
• Develop project plans and associated communication documents.
• Supervise overall project implementation ensuring project complies with internal standards & policies, and monitor progress through periodic status update meetings with the management
• Determine the frequency and content of status reports from the project teams, analyze results, and troubleshoot problem areas,  escalating any major issues/concerns delaying the project progress
• Build, develop, and grow business relationships vital to the success of the projects.
• Serve as the designated point of contact for project procedural issues.

• Bachelor’s degree in Information Technology/Computer Science or related field from a recognized university. 
• Additional qualification in project management is a definite advantage.
• 3-5 years project management experience in a Commercial environment.
• Must have a good track record of Project Delivery including design, management, commissioning and handover.
• Experience with cross cultural/regional projects or globally run businesses.
• Demonstrated ability to manage project teams, stakeholder interests and provide project solutions.
• Deep understanding of the principles, processes and tools of project management.
• Ability to manage relationships with multiple stakeholders across functions/ departments, regions, externally and internally to deliver the project’s objectives.
• Ability to make decisions and tackle challenges in a complex and rapidly evolving environment.

• Develop and maintain a close relationship with clients to ensure effective and efficient implementation of projects.
• Lead the Support Teams in the provision of product support whilst ensuring that agreed service level agreements are adhered to.
• Take charge of the configuration and upgrade of the Micros Fidelio suite of product installations ,both software and hardware
• Streamline operations to ensure timely delivery of IT support services in line with the business objectives of the organization.
• Ensure timely response and resolution of client issues and requests and manage the escalation of complex queries
• Be responsible for supporting all IT infrastructure services including Top Desk applications.

• Bachelor’s degree in Information Technology/Computer Science or related field from a recognized university.
• At least five (5) years’ experience in a comparable position preferably in the hospitality industry. Knowledge of Micros-Fidelio Suite of products is an added advantage.
• Proven extensive experience in providing high level customer focused technical hardware and software support of computer systems.
• Excellent verbal and written communication skills.