Laboratory Services Manager at Marie Stopes Kenya

On Thursday, September 26th, 2013

The responsibility of the Laboratory Services Manager is to ensure strengthened laboratory management systems across Marie Stopes Kenya Centres.

This entails aspects of management support (human resource, information management, legal and professional compliance), procurement, distribution, storage and rational use of laboratory supplies.
The overriding objective is to ensure availability of quality, safe, efficacious and affordable laboratory supplies to the end users (beneficiaries) while maintaining financial sustainability and growth

The Laboratory Services Manager reports directly to the Director, Business Management and will be a member of the Senior Management Team.

Job Title: Laboratory Services Manager

Location: Eastleigh Nursing Home, Nairobi
Reporting to: Director, Business Management
Probationary Period: Three (3) months

Salary: Kshs. 80,000/-

Contract type: Fixed Term – 2 years Renewable
Stopes Kenya (MSK) works in partnership with Marie Stopes International
(MSI) and is a marketing focused, results orientated social
We provide efficient, effective and sustainable sexual and reproductive health services in Kenya through both a commercial and social driven approach. 
Our plan is to improve and expand comprehensive sexual reproductive health care all women and men by 2015.

The primary responsibility of MSK’s role is to further MSI’s Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individuals’ right to: CHILDREN BY CHOICE AND NOT BY CHANCE THROUGH INNOVATION.

It is a role requirement that the job holder must fully comply with, promote and live MSI CORE VALUES: mission driven, customer focused, results orientated, pioneering, Sustainable and people centered

Key Responsibilities 
Oversee monthly reporting on consumption of laboratory reagents and stock status and support procurement of quality laboratory reagents and supplies and laboratory equipment for MSK Centres.
Measure: Availability of quality laboratory machines, supplies and equipment at MSK clinics

Providing surveillance to quality assurance for infection control across MSK Centres and network.  

Measure: Accurate surveillance reports on infections.

Ensuring and coordinating proper departmental reporting and communication requirements.
Measure: Monthly departmental reports and requirements
Commercialize laboratory operations in MSK Clinics ensuring that revenue and surplus targets are met.    
Measure: Running sustainable Commercial laboratories.
Ensure legal and ethical compliance in MSK clinics and operations as pertains to the laboratory operations.
Measure: Registration of all our laboratories by the laboratory Board.
Identify human resource gaps in strengthening laboratory management systems in the MSK Centres across service delivery channels and offering technical support to the P&D department in recruitment or training of personnel and continuous performance appraisal of the team. 
Measure: Recruitment, training and appraisal of technical personnel
Develop a business strategy for the market that ensures attainment of company sales goals and surplus for MSK Laboratories.  
Measure: Developed Laboratory Strategy
Provide timely monthly and quarterly performance reports for the Laboratories    
Measure: Timely monthly financial performance reports

Co-ordinate with the marketing team to prepare appropriate messaging and visibility of MSK laboratories.    
Measure: Monthly marketing coordination meetings

Expand the laboratory service portfolio in coordination with the country program

Measure: Evidence of additional laboratory services

Plan and liaise with the MSK and MSI procurement departments to ensure timely and consistent supply of laboratory reagents, supplies and equipment   
Measure: Quarterly and Annual procurement plans

Attending and making presentations on behalf of Marie Stopes Kenya at major workshops and establish useful linkages with all stakeholders in order to promote visibility for MSK brand in the country.    

Measure: Attend workshops/meetings/conferences with other stakeholders
Enhance relations with clients and follow up to ensure client satisfaction
Measure: Regional field visits to clients
Other Duties
  • Additional duties as necessary and directed by the Director of Business Management
Skills and Experience


  • Bachelors of Science degree in Medical Laboratory or Higher National Diploma in Medical Laboratory with at least three years’ experience.
  • Having been in charge of a busy laboratory generating at least one (1) million shillings in revenue.
  • Registered with the Kenya Medical Laboratories Board.
  • Current annual practice license
  • At least four (4) years’ experience in managing a busy laboratory.
  • Experience within the reproductive health sector highly preferable
  • Proven record of high performance with ability to work without supervision

  • A high standard of written/spoken English and Kiswahili. 
  • Advanced computer skills, experience in MS Word, Excel and Outlook essential
  • Ability to multi-task and able to work well under pressure
  • Good record-keeping skills with the ability to track and follow up on various requests
  • Demonstrated high attention to detail and ability to follow through tasks to completion
  • Punctual and reliable
  • Good organisation and prioritisation skills
  • Ability to work self directed and use initiative
  • Ability to work well in a team environment; good interpersonal and communication skills
  • Trustworthy and responsible
Attitude / Motivation
Successful performance at MSK is not simply defined in terms of ‘what’ people
achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. 
There are 13 key behaviours that MSI encourages in all employees and they are defined below:

Initiative: Thinking and taking action to make the most of opportunities by finding the optimum solution

Innovative: Thinking creatively and outside of the box so that ideas generated create a positive outcome
Effective Communication:
Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise. Demonstrating diplomacy and maintaining confidentiality.
Responsive: Being responsive to changing priorities and demands
Working Efficiently: Planning, prioritising and organising work to ensure work is accurate and deadlines are met
Sharing Information: Sharing information and knowledge whilst maintaining confidentiality
Focus on Learning: Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
Awareness and understanding of MSK’s goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
Driven: Drive and determination to deliver results
Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate. Demonstrating integrity in all aspects of your work including financial integrity.
Embracing Change: Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
Motivated: Motivation towards achieving quality results to maximise potential
Team Player: Working as part of a team by being supportive, flexible and showing respect for each other

How to Apply

Applications quoting the position title with detailed CVs with contact details of 3 referees (1 of which should be immediate, 1 former supervisor and any other) should be submitted to:

People and Development Dept
[email protected]
Marie Stopes Kenya
On or before 8th October 2013

Only shortlisted candidates will be contacted

NB: Please clearly indicate on the subject line as ‘Laboratory Services Manager’

Marie Stopes Kenya is an equal opportunity Employer

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