Program Operations Officer at Marie Stopes Kenya

On Thursday, September 26th, 2013
Reporting to and working with the Program Operations Manager, the Program Operations Officer’s main role is to ensure operational efficiency of MSK program by assembling, installing, repairing, calibrating, inspecting and performing preventive maintenance on biomedical equipment as well as efficiency in operational functions across other channels. 
The officer should also respond to critical equipment repairs and address patient safety in a timely manner. 
All this should be geared towards promoting the clinics and improving the financial performance.

The Operations Officer reports directly to the Program Operations Manager and will involve a lot of field travel.
Job Title: Program Operations Officer
Location: Eastleigh Nursing Home, Nairobi
Reporting to: Program Operations Manager
Probationary Period: Three (3) months

Salary: KShs. 65,000 – 70,000/-

Contract type: Fixed Term – 2 years Renewable

Marie Stopes Kenya (MSK) works in partnership with Marie Stopes International (MSI) and is a marketing focused, results orientated social enterprise. 

We provide efficient, effective and sustainable sexual and reproductive health services in Kenya through both a commercial and social driven approach. 
Our plan is to improve and expand comprehensive sexual reproductive health care all women and men by 2015.

The primary responsibility of MSK’s role is to further MSI’s Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individuals’ right to: CHILDREN BY CHOICE AND NOT BY CHANCE THROUGH INNOVATION.

It is a role requirement that the job holder must
fully comply with, promote and live MSI CORE VALUES: mission driven,
customer focused, results orientated, pioneering, Sustainable and people

Key Responsibilities   
Proper functioning of ALL medical and non-medical equipment within Marie Stopes Kenya programs.
Measure: Functional equipment and existence of a working preventive maintenance schedule.

Ensure adequate provision of medical equipment in ALL MSK centres
Measure: Adequate and available medical equipment.

Proper calibration, assembly, installation and training on use of new and existing medical and non-medical equipment.
Measure: Properly installed and working equipment.

Continuous education and training of MSK staff on use various medical equipment.  
Measure: Trained and informed staff and record of trainings done.

Ensure organizational health and safety training is conducted for ALL staff and that the MSK work environment if safe for all employees.  
Measure: Trained staff on organizational health and safety.

Identify and train fire Marshalls across MSK Network  

Measure: Trained fire marshals in all MSK operational areas.
Advices the procurement department will maters regarding purchase of medical equipment. 
Measure: Quality medical equipment procured.

Ensure that all generators in the MSK network are set up and functioning.

Measure: Un-interrupted power supply within MSK operations.
Maintain and equipment inventory for ALL MSK equipment as well as a comprehensive log of equipment maintenance and repairs  
Measure: Accurate Equipment inventory list and maintenance log book.
Participate in incident investigations involving medical equipment that affects staff and clients    Measure: Accurate incident investigation reports.
Perform quarterly stock take and reconciliation of  equipment in the MSK channels
Measure: Reconciled quarterly stocktake report.
Other Duties   
  • Additional duties as necessary and directed by the Program Operations Manager   
Skills and Experience


  • Diploma in Biomedical Engineering or equivalent.
  • Valid driving license is an added advantage
  • Minimum of three (3) years’ experience in a busy hospital setup.
  • Superior proficiency working with computers and ability to use Microsoft office.  
  • Ability to multi-task and able to work well under pressure.
  • Good record-keeping skills with the ability to track and follow up on various requests
  • Demonstrated high attention to detail and ability to follow through tasks to completion
  • Punctual and reliable
  • Good organisation and prioritisation skills
  • Ability to work self-directed and use initiative
  • Ability to work well in a team environment; good interpersonal and communication skills
  • Trustworthy and responsible
Attitude / Motivation
performance at MSK is not simply defined in terms of ‘what’ people
achieve, but equally is about ‘how’ people go about their jobs and the
impact that they have on others. 

There are 13 key behaviours that MSI encourages in all employees and they are defined below:

Initiative: Thinking and taking action to make the most of opportunities by finding the optimum solution

Innovative: Thinking creatively and outside of the box so that ideas generated create a positive outcome
Effective Communication:
Communicating through active listening and good questioning techniques,
using appropriate body language, ensuring information is clear and
concise. Demonstrating diplomacy and maintaining confidentiality.
Responsive: Being responsive to changing priorities and demands
Working Efficiently: Planning, prioritising and organising work to ensure work is accurate and deadlines are met
Sharing Information: Sharing information and knowledge whilst maintaining confidentiality
Focus on Learning: Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
Awareness and understanding of MSK’s goals, vision and values and how
your role impacts on this and going the extra mile to meet role
Driven: Drive and determination to deliver results
Taking responsibility for appropriate decisions that you make, and the
actions and behaviour you demonstrate. Demonstrating integrity in all
aspects of your work including financial integrity.
Embracing Change: Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
Motivated: Motivation towards achieving quality results to maximise potential
Team Player: Working as part of a team by being supportive, flexible and showing respect for each other

How to Apply

Applications quoting the position title with detailed CVs with contact details of 3 referees (1 of which should be immediate, 1 former supervisor and any other) should be submitted to:

People and Development Dept
[email protected]
Marie Stopes Kenya
On or before 8th October 2013

Only shortlisted candidates will be contacted

NB: Please clearly indicate on the subject line as ‘Program Operations Officer’

Marie Stopes Kenya is an equal opportunity Employer

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