Projects Manager at KenCall

On Friday, October 18th, 2013
Deadline: 31-10-13
 
Location: Nairobi, Kenya
 
Openings: 1

Description
  • Project planning and implementation.
  • Monitoring of various tasks in different departments.
  • Determining and setting up of new client requirements.
  • Setting, coordinating, and monitoring project targets for various teams based on client requirements.
  • Liaising with clients and management by scheduling meetings and getting updates of various projects.
  • Conduct project scoping and discovery of service requirements details, processes and outsourcing development.
  • Planning and managing all logistical operation set up activities around accounts designated to call centre, i.e. set up, recruitment, training, IT, and general operations.
  • Managing project rollouts and existing activities. This entails observing time deadlines between management and external clients.
  • Ensuring that all work conforms to the scope of work.
  • Regularly conduct briefings, implement status meetings and regular reporting to senior management.
  • Systematically coordinate project staff to ensure that all project elements are delivered within their schedules.
  • Create, write, and coordinate proposals for based on initial client meetings and campaign strategies developed for clients
Personal Attributes
  • Excellent communication skills; written and verbal.
  • Solid organizational skills
  • Great attention to details
  • Ability to multi-task
  • Strong work ethic.
  • Ability to manage complex order processing and data input
  • Ability to maintain confidentiality at all times
  • Must be highly motivated and committed to achieving results
  • Ability to work under little supervision while meeting deliverables
  • Ability to work in a team environment, as well as independently
  • Flexibility to work in shifts including weekend and nightshifts.
  • Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.
Personal Requirements
Educational and/or Other Requirements/Qualifications
  • Undergraduate degree in Business, Projects Management
  • Good at multi-tasking.
  • Very good communicator in both written and verbal business English
  • Able to adapt to a new work environment quickly
  • Enjoys working around other people.
  • Capable of managing a team.
  • Preferably have experience in a Contact Centre.
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