Business IT Representative at Resolution Insurance

On Monday, November 18th, 2013
Resolution Insurance Company Ltd is a general insurer offering innovative and responsive insurance solutions.
We have learned to adapt in this constantly changing society, and develop comprehensive products that are relevant to our clients. 
We currently have over 60,000 members in our fold and have partnered with over 500 medical service providers across East Africa; a strong network of hospitals, clinics and doctors. 

The Resolution Insurance brand is energetic and trendy. 

In pursuit of our ambitious growth plan, we are looking to fill the below position in our IT & Infrastructure Department. 
Business IT Representative 
Reporting to the IT & Infrastructure Manager through the Business Analyst, the Business IT Representative purpose is to continually experience Resolution business practice environment, learn existing and create new features in the business application environment and cause the two environments to complement each other to maximize business potential. 
Key Responsibility Areas:
  • Provide business application support to the finance and sales departments.
  • Resolving first level application issues and raise support calls with vendors if not solvable.
  • Design processes and internal controls as required by the business and based on audit recommendations.
  • Develop and deploy reports using Crystal and SAP business objects.
  • Coordinate, supervise and undertake various IT projects aimed at delivering efficiencies and improving business processes.
  • Training of users and preparation of user manuals for business applications.
  • Testing of current and new functionalities upon release and installation.
  • Implement disaster recovery policies as advised by the HOD.
Qualifications and Experience:
  • Business Degree/Diploma in MIS, IT or Computer Science
  • CPA qualification will be an added advantage
  • Knowledge in pastel administration.
  • At least 3-4 years working for RIL in an operations role/capacity
  • Project Management experience essential.
  • Experience Crystal Report writing & SQL databases
  • Experience in Microsoft Office software especially MS Excel
  • Thorough knowledge of MIS and business application and business process implementation and management practices.
  • Understanding and experience in the financial operations of an organization.
  • Strong interpersonal and organizational skills.
If you believe you are a team player and would be a valuable resource to this ever growing brand, kindly email your:
  1. Application letter
  2. Updated CV listing three references
  3. Expected remuneration package
  4. Availability should you be offered the position
By COB, Friday 22nd November 2013 to [email protected] 
Ensure that you quote the position in the email subject. 
Only shortlisted candidates will be contacted.
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