Customer & Office Executive at BPC-Africa

On Tuesday, April 1st, 2014
BPC-Africa is one of the leading consulting firms in the East, Central and Southern Africa Region. 
Our vision is to deliver best value that business can find in Strategy, Organization and People.
BPC-Africa is currently expanding its portfolio and wants to engage best talent to deliver the following:
Position: Customer & Office Executive
The job reports to the Finance & Shared Services Manager.
 

Main Purpose of the Job: Ensuring customer excellence and carrying out administrative tasks, while ensuring administration of Head Office matters and Information management, this position bet-fit requirements as follows:-
 

Key Responsibilities
  • Ensuring office operational excellence through flawless management of diary, office services and office information
  • Managing and assisting customers both face to face and online and managing all enquiries and ensuring follow-up and throughput
  • Managing office key documents which include monthly reports on petty cash, passbooks, marketing materials and receipts including other general services
  • Ensuring preparation of company information and records i.e office documents, presentations etc including ensuring safe custody and easy retrieval
  • Identifying, implementing and benchmarking best practices in management while implementing change initiatives to achieve desired business plans and culture
  • Arranging both in-house and external events
  • Enhancing high standards of health and safety while ensuring relevant material availability, storage and issuance and supervising third party
  • Selling & marketing company products & solutions as per set targets
  • Transactional aspects of accounting which include general bookkeeping, managing of petty cash and preparing staff payroll
  • Follow up on payments for products & solutions offered to clients
  • Ensuring routine compliance and up to date billing and payments, including display of required office and business license and maintain up to date approved contracts for the business
Key Deliverables
  • Service Delivery, 
  • Customer Satisfaction, 
  • Quality and timely data input and information
Special Focus: 
  • Job Skills 
  • Customer Service Management 
  • Time Management skills 
  • Communication skills 
  • Interpersonal skills 
  • Change management 
  • Information management 
  • Fluency in IT packages and applications 
  • Book keeping skills
Competencies
  • Customer Focus, 
  • Accountability, 
  • Candid, 
  • Win-win partnerships
Qualifications
  • Diploma in business administration or equivalent
  • At-least 1 year relevant experience
Only qualifying candidates to apply to 
Business Partner Consulting – (BPC Africa)
Email address: talentsearch@bpc.co.ke 
Tel: +254 712 13 10 11

On or before 10th April, 2014
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