Dispatch Attendant / Radio Room Controller at Africab Tours Ltd

On Wednesday, April 16th, 2014
We are a medium sized tours and travel company based in Nairobi specializing in cab services, air ticketing, hotel & camp bookings, corporate events hires, weddings convoys & outrider hires and executive Limousines transfers. 
We are looking to recruit individuals of high integrity and goal driven to fill the below positions:
Dispatch Attendant / Radio Room Controller
3 Positions

We are looking for result oriented, excellent in communication and highly charismatic individuals in customer/client interactions.

Job Summary, Duties & Responsibilities
  • Liaising with clients and ensuring high customer service excellence
  • Assist in the coordination and operations of the fleet tracking system
  • Ensuring that bookings are recorded and allocated appropriately and timely
  • Making sure timely dispatch of vehicles and that no delays are experienced
  • Ensuring fair distribution of duties among all the chauffeurs
  • Promoting company image by observing professionalism and courtesy while  serving clients on emails and/or calls
  • Preparing daily dispatch reports in regard to transfers made
  • Responding to clients calls/e-mails on time and giving timely response
  • Liaising with the fleet supervisor to ensure that vehicles are available for the convenience of the clients
  • Any other duty that may be assigned from time to time.
Key requirements / Qualifications
  • Diploma in customer care
  • Excellent communication skills both written and spoken
  • Proficiency in office computer packages
  • Coded Radio language skills
  • Highly flexible (able to work at night or for long hours)
  • Excellent reporting skills
  • Ability to work under pressure and be a team player
  • Should be a person of high integrity
  • Experience as a radio controller in a Cab company or security firm will be an added advantage.
How to Apply
 
Send your Cvs via email addressed to The HR, Africabs Tours Ltd email address [email protected]icabstours.com 
or Drop your hand copies at our Offices in Kileleshwa, Gatundu Road Opp Gatundu Villas.

In the subject line quote your Current and Expected Remuneration.

Deadline for submitting your applications will be 22rd of April 2014.
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