Tech Support Specialist at Kimetrica

On Wednesday, June 18th, 2014
Position Summary: Kimetrica is seeking a dynamic individual, who is committed to strengthening capacity in its IT setup. 
The Tech Support Specialist will report to the Head of ICT Service and the position will require close liaison with all the other departments to ensure that all IT related needs are addressed in good time.

Responsibilities include:
  • Maintaining and enhancing local area networks
  • Ensure consistent bandwidth and liaise with ISP
  • Installing and configuring computer hardware operating systems, applications and relate services e.g. printers
  • Inventory tagging and management
  • Talking staff/clients through a series of actions, either face to face or remotely to help set up systems or resolve issues
  • Troubleshooting systems and network problems
  • Diagnosing and solving hardware/software faults
  • Support the roll-out of new applications when required
  • Setting up new users’ accounts and profiles and dealing with password issues
  • Respond within agreed time limits to call-outs
  • Prioritizing and managing many open cases at one time
  • Testing and evaluating new technology
  • Conduct electrical safety checks on computer equipment
Qualifications:
  • BSc in Computer Science or a Degree in an IT related with a bias on hardware and software
  • Good knowledge of computer hardware, installations and configuration
  • Good hands on experience with IT support functions
  • Experience of LAN and WAN support essential CCNA certification is an advantage
  • Excellent communications skills and courteous approach
  • Experience in Server management and configuration is an advantage
  • Knowledge of or exposure to security appliances is an advantage e.g. ASA firewalls, Untangle, Pfsense e.t.c
Terms and Conditions:
  • 2 month probationary period
  • Highly competitive salary package
  • Full health insurance upon confirmation
  • One month vacation per year
  • Pension and investment benefits
  • Friendly and stimulating working environment
  • Major opportunities for career growth and on-the-job learning
About Kimetrica: Formed by a group of former humanitarian and development workers in 2006, Kimetrica is a social enterprise focused on providing policy-makers and project managers with the tools and skills they need to do their jobs well.  
Our work centers on providing knowledge management solutions for governments, bi-lateral donors, the World Bank, and not-for-profit organizations in the areas of performance management and disaster risk reduction.
With a headquarters in Nairobi, Kenya and project support offices in Ethiopia, Moldova, and the US, Kimetrica employs 60 full-time professional staff and an extensive network of sector specialists with expertise ranging from early warning and contingency planning to social protection and research and data analysis.

How to Apply:
To apply, please send cover letter and CV to [email protected] by 30th June 2014.  
Please put in the subject line of your e-mail: Tech Support Specialist.  
Ensure that your CV and cover letter describe your background and experience as related to the job responsibilities and skills.  
Note that Kimetrica will only contact eligible candidates for interviews.
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