IT Helpdesk Engineer at Kencall

On Monday, February 2nd, 2015
Kencall is looking to fill for the position a Helpdesk Engineer with both IT & customer service skills. 
The said candidate is to perform 2 roles as a Help Desk Engineer (Junior Level) and Customer Support (Senior Level).

  • Excellent telephone skills and neutral accent
  • Excellent written communication skills & high level of comprehension
  • Must have an understanding of POP3/SMTP/FTP/HTTP Protocols
  • Have an understanding of DNS & Domain name registration, internet and how it functions
  • Have an understanding of WIFI connectivity with phones, tablets, PCs, MACs and other devices
  • Must have knowledge of windows & applications commonly used on home computers
  • Must have knowledge of Apple MAC computers and applications, mobile devices (phones & tablets) email & wifi setup
  • Knowledge of VOIP & how it functions
  • Ability to learn about new communication technologies as required
  • Up-to-date technical knowledge, good analytical & problem solving skills
  • Must keep good accurate records and have excellent time management skills
  • Posses a degree in related field
If you possess the above skills send your Cv to [email protected] or [email protected] before 10th Feb 2015.

Important: Be sure to include the following reference subject line to your e-mail for consideration.


Details of your current/expected salary should be provided in the body of application letter.

Only shortlisted candidates will be contacted.

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