Intelligent Network & Charging Service Manager at Orange Telkom

On Monday, September 28th, 2015

Region:                                 Nairobi

Reporting to:                        Head of Service Platforms

Range:                                    R2L

Department:                        IT & Networks

Role Purpose:

Responsible for Think and build for Intelligent Network and Online Charging, e-jaze, e-money and other e-commerce platforms in accordance with market, technological and organisational objectives.

Key Duties and Responsibilities

Think & Build;

  • Translating the business requirements into the technical and operational specifications
  • Conception, design and planning of service platforms to meet business requirements
  • Provide technical specifications and other requirements for sourcing of service platforms
  • Manage Vendor and Supplier relationships to support development and implementation of new marketing products and service offers
  • Service and capacity forecast, planning, deployment and optimization of the platforms including asset management
  • Handling and coordinating the service: implementation and configuration on the technical architecture following a market/customer requirement
  • Managing the technical resource roadmap including bug fixing and version upgrades, end of support/life, updating the resources management documentation and maintaining the database quality
  • Forecast and work with PMO to prepare CAPEX budget to meet business requirements and reduce OPEX
  • Liaise with FT group skill centres to obtain validation and support on new installations, upgrades and integrations
  • Overseeing all Change Requests, testing and implementation by the team
  • Working closely with other departments such Revenue Assurance, ITN security to ensure prevention and minimizing revenue leakage incidences
  • Receive and resolve engineering related escalations of anomalies and resolve with support of skill centres and vendors as per support contracts
  • Participate in Post incidence reviews, root cause analysis and implementation recommendations of PIR
  • Team management and leadership
Academic/ Professional Qualifications

  • Bachelor’s Degree in Electronics and Electrical Engineering, telecommunications engineering, computer engineering, communications engineering or equivalent
  • Training in management
  • At least 3 years’ experience as team leader of a technical team

·         Experience in building and running of telecommunications networks especially IN and value added service platforms.

Key Competencies:

  • Leadership qualities
  • Drive and Initiative
  • Problem Solving Abilities
  • Results oriented Team player
  • Ability to work without supervision
  • Ability to work long hours to meet deadlines
  • Good interpersonal skills Innovative and creative
  • Highly organized, conscientious and detail oriented
  • Customer oriented
  • Innovative

If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.

Application should be sent by latest 5th October 2015, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. Apply through [email protected] and quote the job title in the subject field. Only shortlisted candidates will be contacted.


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