Customer Solutions Associate at Branch.co

On Friday, June 10th, 2016

Customer Solutions Associate

NAIROBI
CUSTOMER SERVICE
FULL-TIME
Branch Overview
Branch.co delivers world-class financial services to the mobile generation. The spread of smartphones presents an incredible opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. Branch.co is revolutionizing banking in Kenya and Tanzania, and will soon expand to other countries in East Africa and in other regions across the globe.
Link to the Branch International app on Google Play:
What We Offer
You will be part of a talented, passionate team that is determined to make a positive impact on the lives of our customers. You will join a team with unmatched experience in financial technology and emerging markets. Since our launch in April 2015, we’ve disbursed almost 50,000 loans and are already profitable on our portfolio. Our success has led to investments from Silicon Valley’s leading VCs.
Principal Duties and Responsibilities
You will be responsible for providing an inspiring and delightful experience for our customers. Your primary duties will mainly include:
Delivering efficient and friendly responses to customer inquiries and build our brand via our text-based chat platform
Escalating customer feedback and IT bugs to help improve our product
This position is based out of our Nairobi office, which is by the Junction Stage on Ngong road. It will start with a 3 month contract with the possibility of a long term extension based on performance. We run a world class customer service operation with around the clock coverage. Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays.

QUALIFICATIONS & SKILLS:

      • Passionate about customer service
      • Highly entrepreneurial – comfortable with ambiguity and taking initiative
      • Excellent collaborator and team Player
      • Excellent communication skills, both oral and written
      • Good grammar, spelling and punctuation
      • Good typing speed (ideally above 45 wpm)
      • Availability to be flexible with your schedule
      • Previous experience in finance, IT and/or customer support preferred

Type Speed Test
1. Go to http://www.typingtest.com/ to complete a type speed test.
2. On the left, select English, 1 minute, and Aesop’s Fables.
3. Click the green “Start Test” button.
4. Upload a screen shot of your results with your application after clicking “Apply For This Job” below (type speed number, error number, adjusted speed number).
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