• Deal directly with customers either by Telephone, Email and Face to face 
• Follow up on progress on customer inquiries to ensure customer satisfaction. 
• Raise job cards as per the customer orders on the LPO Produce up to date daily reports 
• Act as customer advocate and liaise on customer’s behalf in HODs meetings. 
• Analyze, evaluate and resolve customer enquiries at the first point of contact 
• Deal with customer complaints and resolve them with a positive problem-solving attitude. 
• Direct requests and unresolved issues to the designated resource person. 
• Interact with production department to assist customers with trouble resolution 
• Keep records of customer interactions and transactions 
• Actively look for ways in which the service could be improved 
• Respond to input from customers and production department (complaints, praise and concerns) to help us identify better ways of providing the service 
• Identify root causes of issues and put forward proposals to the directors for improving the system and service to ensure that a longer term solution is provided. 
• Undertake customer satisfaction research. Any other duties as assigned.

• Attention to detail and accuracy 
• Analytical skills 
• Good communication skills 
• Excellent interpersonal skills 
• High levels of professionalism, enthusiasm and a ‘can do’ attitude 
• Ability to work with a significant attention to detail and thoroughness 
• Strong interpersonal skills, ability to work with diverse groups
  Ability to prioritize and work with a sense of urgency 
• Must be able to effectively handle stressful situations

• Minimum diploma in Customer service, Public relations or a business related course 
• 1 years experience in customer service position 
• Knowledge of relevant computer applications 
• Knowledge of customer service principles and practices