Assistant Claims Analyst, Claims Assessor – Motor Vehicle Accident at CIC Insurance Group Ltd
CIC Insurance Group is the leading Co-operative insurer in Africa and one of the top three insurance companies in the country.
Currently CIC has businesses operating all over Kenya with 19 branches.
Assistant Claims Analyst
Role Purpose
To efficiently handle all claims and settle within stipulated timelines
Role/Job Description
- To register and process all reported claims and appoint relevant service providers where applicable and advice the clients on the required claims supporting documents.
- To receive and acknowledge all customer correspondences.
- To initiate claim recoveries.
- To accurately post, maintain and review claims reserves on a continuous basis
- To raise payment requisitions within the set standards.
- To promptly and efficiently attend to customer queries, and complaints
- Ensure all claims documents are archived in the relevant systems.
- To continuously recommend system enhancements for improved services.
- To communicate risk improvement measures for implementation in the underwriting. department by monitoring claims experience trends.
- To distribute the incoming correspondences and dispatch outgoing correspondences
- To resolve customer complaints and disputes swiftly, fairly and diplomatically.
- Prepare various claims analysis reports for clients and management consumption.
- Any other duties as may be allocated by the management from time to time
- Bachelor’s Degree in a relevant field
- Certificate of proficiency in Insurance
At least two Years in underwriting/claims department preferably in a busy environment.
If you meet the above requirements and consider yourself up to the challenge, please email your application and a copy of your CV clearly indicating on the subject of your email the job Ref No.
For example: Ref : Application for Assistant Claims Analyst Position to:
The Group Human Resources Manager
Strictly through Email to: recruitment@cic.co.ke
The application should reach us by close of business on 31st October 2013.
Duties & Responsibilities
- To assess accident vehicles and authorize repairs.
- To Re-inspect all motor vehicles within Nairobi after repairs are concluded by the garages.
- To scrutinize all the assessment reports submitted by the external assessors and recommend the next cause of action.
- To ensure that all assessors conduct themselves professionally and ethically and make recommendation where action is warranted.
- To recommend for a second assessment on accident vehicles whenever necessary.
- To audit on going repair works at all times.
- To carry out random checks on garages to ensure that they maintain professionalism, integrity and meet the standards of our customers
- To prepare monthly report giving claim changes indicators.
- To Monitor repair progress on customer’s vehicles.
- To negotiate with repairers for extra discounts in view of lowering repair cost.
- To calculate and advice on pre-accident/pre-theft Valuations.
- To guide and advice on the best prices for disposing the salvages during auction.
- To evaluate the performance of the repairers and external assessors.
- Any other duty as may be allocated to me by the management from time to time.
- At least KCSE ( C Minus)
- COP in insurance.
- Diploma in automotive engineering.
- At least 5yrs, of which 3yrs must be in a busy repair garage or 2yrs in busy assessment/valuation firm
- At least two years driving experience
- Motor vehicle repairs
- Motor vehicle accidental damage assessment
- Good communication / negotiation skills
- Planning & organizing skills
- Strong team player
- Strong logic & analytical skills
- Should be able to work flexible hours
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, kindly send your resume to the address below indicating on the subject of your email the job title.
For example: Ref : Application for Claims Assessor-Motor Vehicle Accident Position to:
The Group Human Resources Manager
CIC Insurance Group Ltd
Strictly through Email to: recruitment@cic.co.ke
The application should reach us by close of business on 24th October, 2012.
