Client Account Management at RiverCross Tracking Ltd
Candidate should meet the following criteria:
Meeting up with clients and creating a rapport with them.
Responding of customer enquiries.
Handling and resolving customer complaints.
Providing customers with product and service information.
Identifying and escalating priority issues.
Excellent verbal and written communication skills
Superior problem solving skills
Ability to multi-task effectively
Personal Qualities
Strong work ethic
Exceptional customer service skills
Ability to recognize sales opportunities.
Working Conditions: Working Monday to Friday 0800hours-1700hours; One/Two Saturdays a month 0900hours-1300hours.
Qualifications
- Degree in Business related studies from a recognized institution
- Excellent knowledge in computer packages.
- Multi-channel experience is preferred: email/chat/phone
- Experience of 3 years minimum in customer service environments is an added advantage.
- Previous experience in the tracking industry is an added advantage.
How to Apply:
If you believe you have what it takes to fill this position kindly send your resume to customercare@rivercrosstech.com
By 28th March 2014 by 1100hours.
