Reporting to the Branch Manager, the CSA will be expected to:-

• Deliver the highest quality customer service to our clients, staff and visitors as the initial point of contact by acting professionally and efficiently, using tact, diplomacy and discretion.
• Respond to a wide range of enquiries from the clients, visitors and the general public by clearly understanding our business and products.
• Answer incoming telephone enquiries and respond to requests for information received by email.
• Accurately collect and record client information / complaints and direct them to the relevant staff to ensure client satisfaction.
• Run the administrative aspects of the Branch.
• Organize and coordinate Branch events and activities
• Manage the petty cash, collateral accounts and event expenses.
• Ensure Branch cleanliness and orderliness
• Uphold the fulfillment of Musoni’s Vision, Mission and Core Values.

• Business related Diploma
• Computer literate and proficient
• Strong communication skills
• Strong administrative skills
• High integrity

• Ability and the confidence to communicate clearly, accurately and effectively.
• Excellent inter-personal skills and the ability to be tactful, diplomatic and approachable.
• Ability to maintain a healthy relationship with staff, clients and third parties.
• Initiative

We are looking for suitable and qualified individuals to fill the positions of Wealth Creation Officers in our various branches.

• Consistently grow the company’s product portfolio by marketing to individuals and groups.
• Develop plans for growth of the product and identify suitable clients.
• Conduct client education on the new products features and requirements
• Conduct loan appraisals
• Visit client business premises from time to time during loan assessment and monitoring to ensure the quality of the loan is maintained at the expected level
• Participate in the setting of personal product targets and work toward meeting the same

• Diploma in business related discipline from a recognized college.
• A business related degree will be an added advantage
• At least 1 year of relevant experience in Group or Individual Lending from a Microfinance Institution or Commercial Bank.

• Ability  to work with numbers, conduct analysis of information
• Ability and willingness to follow up clients personally and with a keen eye on both financial data
• Ability to make sound judgment and quick right decisions
• Ability to build trust, value others, communicate effectively and drive execution
• Self-motivated and proven ability to motivate others
• Initiative, tact and maturity

• Bear the responsibility of the branch, its employees, reputation and portfolio
• Lead the WCO’s in achieving overall branch targets.
• Provide leadership to the day to day operations of the branch, achievement of branch targets, while maintaining focus on the company’s strategic goals.
• Plan and direct the branch activities to achieve agreed targets and standards
• Consistently grow the company’s product portfolio through the Wealth Creation Officers.
• Develop branch team members
• Maintain and develop reputation towards staff, customers, suppliers, partners and office bodies.

• The incumbent must be Holder of Bachelor Degree in Business Management or equivalent from a recognized university.  
• Minimum of 2 years Branch Management experience from a DTM or Microfinance Institution
• High computer skills

• Strong interpersonal, management and leadership skills
• Analytical thinker who can recognize trends and opportunities.
• Excellent communication skills with people at all levels and backgrounds.
• Demonstrated ability to build cohesive teams to achieve goals through teamwork
• Utmost professional integrity