Ground Courier at Aramex
Reports to: Ground courier team leader
Team: Ground operations
Job purpose: Handling delivery and pickup consignments in a safe, professional manner according to company service standards to achieve the highest level of customer satisfaction through coordinating with the dispatcher and the express / domestic operations team leader / supervisor.
Key accountabilities
- Handle all allocated pickups and deliveries on timely manner to achieve high level of performance as per
Aramex quality of service standards
- Inspect shipment(s) upon pick up at customer side to ensure ground operations policies and procedures are fulfilled.
- Ask customer to fill in the shipment’s waybill correctly to ensure all necessary information available
For alerting process
- Check the picked up shipment packing and labeling based on ground operations policies & procedures
- To ensure the shipment is protected from any damage &/or loss.
- Update the standard pick up log sheet fully with the required information in order to arrange for smooth receiving process at the warehouse operation & to be used for history tracking purposes.
- Update the delivery run-sheet fully with the required information to enable the data entry team
- Updating the status of the shipment on system & to be used for history tracking purposes.
Operating environment
- Driving/Riding most of the time during working day.
- Using material handling equipment such as trolley.
- Physical labor upon delivery and collection processes (walking and driving under different weather conditions).
- Lifting shipments upon delivery and pick up where the maximum allowed weight to be lifted without using a material handling equipment is 20kg.
Related procedures: Adhere to all related policies, procedures
Client relations
Client relations
A. Report incidents and complaints to concerned customers team so that the team can take the necessary action to resolve the problem.
B. Report competition activities to concerned team in order to help in benchmarking the company service level with other companies in similar service industry.
Basic/ job requirements
- High school, college diploma or junior college
- Good command of English language
- Local knowledge of areas and neighborhood
- Valid driving license
Competencies:
- Conceptual thinking & innovation
- Applies simple rules, common sense, and past experiences to identify problems
- Recognizes when a current situation is exactly the same as a past situation
- Organizational commitment
- Expresses pride, pleasure, and/or dedication about being part of this organization
- Customer service orientation
- Follows through, when asked, on customer inquiries, requests, complaints
- Keeps customer up-to-date about progress of projects
- Integrity
- Take pride in being trustworthy
- Is honest in customer relations
Email: Grace.Ndegwa@aramex.com
