Key Account Coordinator and Seafreight Customer Service at Kuehne + Nagel
Kuehne + Nagel Ltd is one of the world’s leading logistics group with about 63,000 employees stationed at over 1000 locations in over 100 countries worldwide and are skilled in all forms of global transport by sea, air, overland and in providing high quality integrated logistics services.
Kuehne + Nagel is headquartered in Schindellegi, Switzerland.
Kuehne + Nagel seeks to recruit highly competent and self-driven individuals to fill below position.
Responsibilities:
- Build and maintain strong relationships with the client’s management to facilitate increased awareness of opportunity.
- One face to the customer – Contact person for all operational matters.
- To report all matters of concern to the departmental head and consult on any matter as much as necessary as pertains the account.
- Take responsibility and coordinate actions between respective KN operations with respect to problem solutions, improvement activities.
- Retain customer business and improve contractual conditions leading to increased profitability (risk reduction, exceptional cost management etc.)
- Align customer KPI requirements, secure comprehensive and correct reporting by KN operations, report KPI’s to customer, initiate corrective actions on KN and customer side
- Attend operations review meetings with the client and relevant operations staff to report performance and receive an update from client on challenges and future plans.
- Drive proactive continuous improvement process.
Qualifications, Skills and Competencies:
- Degree in Business Management
- Diploma in Clearing & Forwarding
- 5 years experience in Logistics Industry
- Demonstrate proven leadership and sole account management
- Experience in customs related areas such as Times Towers, Forodhia, JKIA
- Excellent communication skills and team player
- Possess initiative, be able to plan and prioritize roles.
- Computer literate
Customer Service, Seafreight, Nairobi
Responsibilities:
- Provide seamless link between Kuehne + Nagel and the allocated clients accounts in Sea freight service delivery.
- Manage all Kuehne + Nagel outward and incoming information in relation to service provision to particular clients.
- Monitor and advise client’s shipment progress by way of regular status reports, and also regular update by e-mail, phone.
- Ensure all shipping documents are collected and dispatched to Mombasa on the same day basis and documents scanned to team.
- Ensure all Sea freight final customer invoices are delivered and signed for, by clients, on timely manner.
- Probe for more business allocation and maintain high standards of professional relationship with Sea freight clients.
- Channel all clients’ queries and technical matters in a timely and professional manner.
- Report all matters of concern to the departmental head and consult on any matter as much as necessary as pertains to each account.
- Provide any other customer service support including joint sales visit or any other client related activities and report generation and be the main focal contact
- Ensure all client issues are promptly solved as and when they arise without delay.
- Manage all Online carrier shipping order applications and systems update.
- Provide leadership for Sea freight Nbo based team and allocation of priority errand roles to the rider
Qualifications, Skills and Competencies:
- Diploma in Sales and Marketing/Public Relations
- 3 years experience in Customer Service in the Shipping, Freight and Logistics industry
- Excellent communication skills and team player
- Analytical skills with ability to pay attention to detail
- Possess initiative, be able to plan and prioritize roles.
- Computer literate
Qualified candidates should send their applications including a cover letter complete with a detailed updated CV with three referees and their email contacts.
Applications should be addressed to hr.nairobi@kuehne-nagel.com subject clearly marked with the respective position to reach us on or before 9th May 2014.
Only short listed candidates will be contacted
