Receptionist at Kitui Cottages and Guest House

On Wednesday, December 3rd, 2014
We are looking for a Receptionist who is well knowledgeable with the standard operating procedures for guest relations. 
 
Some key responsibilities include:
  • Deliver excellent customer service, at all times
  • Assist in keeping the hotel reception area clean and tidy, at all times
  • Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
  • Administer all reservations, cancellations and no-shows, in line with company policy
  • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
  • Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
  • Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
  • Provide reports, as required, for housekeepers and management
  • Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
Key Attributes
  • Able to remain calm under pressure and problem solve accordingly.
  • Be able to communicate as clearly and concisely as possible, whether face to face, over the phone or via email.
  • Must be smart and have a presentable personality.
  • Friendly & with outstanding people skills.
  • Demonstrate merit and ability in their work performance and results
Qualifications
  • Diploma in front office/customer service
  • 2 years working experience in the same capacity
  • Must have excellent computer skills especially Ms excel, Ms word, point of sale Email and
  • Typing skills

Salary: Negotiable

If qualified, kindly send your CV and a recent photo to info@kituicottages.com clearly indicating ‘Receptionist Job’ on the subject line by 15th December, 2014.

Do not attach any certificates.

Only shortlisted candidates shall be contacted.
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